IT Service Management Tools Architect Job in Brea 92821, California Us

About Company

Just as an organization needs the right talent to drive its business objective, people need the right environment to grow and achieve their career goals. The moment you step into TCS, you would be greeted with that unmistakable feeling of being at the place. Along with that, working with TCS affords you with a sense of certainty of a successful career that would be driven by boundless growth opportunities and exposure to cutting- edge technologies and learning possibilities.

The work environment at TCS is built around the belief
of growth beyond boundaries. Some of the critical factors that define our work culture are global
exposure, cross-domain experience, and work-life
balance. Each of these elements goes much deeper than what it ostensibly conveys.

  1. A part of the Tata group, India's largest industrial conglomerate
  2. Over 198,000 of the world's best-trained IT consultants across 42 countries
  3. The 1st Company in the world to be assessed at Level 5 for integrated enterprise-wide CMMI and PCMM
  4. Serving over 900 clients in 55 countries with repeat business from more than 98.3% of the clients annually
  5. 49 of the Top 100 Fortune 500 U.S. Companies are TCS clients

Job Description

 

 

 

 

 

 

Job Title

:

IT Service Management Tools Architect

Relevant Experience (Yrs)

:

8+ years in IT Service Management Tools Architecture in vendor tools ( BMC)

5+ years in BMC Tools in Implementation, solution design

 

Description

:

Seeking an IT Service Management Tools Architect with Subject Matter Expertise (SME) architecting tools from at least one of the Big 4 in Service Management (BMC)  in large enterprise environments.  Qualified candidates will be able to demonstrate skills in IT Service Management architecture;  ITIL v3 processes and technical leadership.. The IT Service Management Tools Architect will act as the technical team lead architecting and planning deployment for Service Management Tools. The IT Service Management Tools Architect will work with Project Managers, Tools Team and Process Team. The IT Service Management Tools Architect will provide technical leadership to the team. 

 

This position requires an individual to have deep knowledge of  ITIL and  architecting BMC Tools.

Experience Required

 

ü  8+ years of professional experience in Service Management Tools, and Tools Architecture with any combination of Big 2 Service Management Vendors (IBM, BMC, HP, CA)

ü  5+ years of specific Tools Architecture experience with BMC products.  This includes tools within the Service Health BSM (BPPM, ADDM, SRM, Atrium), CMDB, Service Management ITSM and Service Automation BBCA and BBSA (Operations Orchestration, Atrium)

ü  Able to deliver the BSM Vision to customers

ü  Strong skills in ITIL v3  processes

ü  Previous work in a large enterprise data center or service provider environment

ü  ITIL v3 or v2 Foundations certification highly desirable

Roles Responsibilities

:

Identify Service Management Tools technology trends and create Transformation offerings

Architect, design solution and assist in implementing the same

Develop offerings related collaterals and associated artifacts