IT SERVICE MANAGER
service delivery, itil, IT support desk, customer service, media, advertising, customer relationship, shared services, service delivery
IT Service Delivery Manager for a leading media company. Must have exp of managing delivery of an IT support desk service for external customers and account managers in an IT env and in a multi-country organisation. Focus is on customer service delivery with regular interface and relationship building with senior people (C levels) who are competitive. Exp must be gained pref within a creative environment (media / advertising) and shared service / or service delivery with a formal supplier / customer arrangement.
Managing other managers and teams, taking ownership of services delivered by the IT Service Desk / deskside support, admin teams SDMs, ensuring that the daily operations of the IT Service Desk and deskside support teams are being managed effectively.
Must have good analytical skills, exp of supporting a 4,000+ user environment across multi sites, managing an IT service / support desk, customer account managers customer relationships. Must have ITIL V3 and Microsoft or Apple certs. Must be very communicative with charisma gravitas. The JM Group and JM Digital are operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions.
The JM Group and JM Digital are an Equal Opportunities employer and we encourage applicants from all backgrounds.
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