IT Specialist- Business Application Support recruitment
Our ability to give world-class service and insight is a direct result of the quality of people who make up our Asia teams. A career at Coutts rewards and stimulates exceptional individuals to become the very best they can be.
We partner exceptional people; we need exceptional people.
Role Purpose
• To provide first and second level technical and business related support for all business applications such as Avaloq, SAP, and OnDemand etc.
• To provide support and consulting work for projects related to Avaloq Banking System and other business applications.
• To perform parameterisation work on “Customisation” layer of the Avaloq Banking system (report development and orderbook development).
• To perform and coordinate User Acceptance Tests on new applications, patches and releases which includes Avaloq and SAP etc.
• To plan and coordinate change requests on Avaloq Banking System and other business applications.
• To provide basic training related to business applications for new joiners in Coutts Asia. (e.g. Avaloq Basic Training)
• To collaborate with Coutts Zurich Business Solutions team on Incident Management
Key Accountabilities
1. Application Support
• Assist the business in business application requirements and special projects as and when called for
• Provide first and second level support for business applications, including Avaloq SAP etc.
• Escalate issues that cannot be resolved internally in Asia to Zurich IT, Group or external service providers.
• Coordinate UAT with related users when new patches or maintenance releases are implemented in the Avaloq testing environment.
• Perform testing for changes related to other applications. (e.g. Intranet, OnDemand, SAP, xkyte).
• Comply with standards and guidelines (e.g. security standards, change management policies) set in Zurich/RBS Group.
2. Application Development
• Perform parameterisation work on “Customisation” layer of the Avaloq Banking System. (E.g. Order Book, Report Writer User Access Security etc.)
• Define functional specifications, develop (or provide inputs in selection of packages, vendors, etc), implement and maintain local applications
• Assist Change Management team, Business and Operations Teams on projects and initiatives, acting as IT consultant or participating as liaison or project team member
• Adopt the same governance process in Zurich IT when performing parameterisation works on Avaloq Banking System.
3. Training role
• Provide basic application training for business users and 1st level support staff (Asia Service Desk).
• Ad hoc and individualized training for new users on Avaloq or other applications
Professional Qualifications Requirements
• IT or Computing Degree
Other Technical Skills, Knowledge or Experience
• Preferably 5 years or more working in the Banking finance industries
• Knowledge of Avaloq Core Banking System
• Basic SAP knowledge preferred
• Basic Excel Macro and Visual Basic knowledge preferred
• Support Microsoft desktop platform
• Preferably 5 years or more of Application support/Business Analysis experience
• Preferably 3 or more years of application development experience.
• Basic Project management skills e.g. project team member, project timeline
• Good knowledge of business and IT processes (e.g. ITIL)
• Technical expertise and experience in application development and management e.g. Avaloq Professional Certification
• Good understanding of a variety of technologies and platforms, database concepts, application development processes
• Dynamic and independent
• Timely and a follow through to completion attitude
• Hands-on individual with a keen eye for details
• Can-do attitude
We offer an excellent total compensation package, learning and development opportunities and a flexible benefit programme designed to help you manage and balance your own work-life priorities.