IT Specialist – Infrastructure & Technology recruitment

Our ability to give world-class service and insight is a direct result of the quality of people who make up our Asia teams. A career at Coutts rewards and stimulates exceptional individuals to become the very best they can be.

We partner exceptional people; we need exceptional people.

Role Purpose:

• To coverer all aspects of IT infrastructure and operations support for Hong Kong and occasionally Singapore.

• To ensure the stable operation of the bank’s IT infrastructure, working with the extended teams based in Asia, UK and Switzerland. Including developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, desktop environment, data communications and telecommunications systems.

• Responsible for the day-to-day running of the infrastructure including performance, capacity planning, receiving and responding to alerts, systems backup and restore, and end-user support.

• To evaluate new products (hard- and software) including documentation and price comparison.

• Managing internal and external relationships (including with suppliers and third party service providers). Management of purchase/stock and software/licenses.

• To assure the department’s compliance with local regulatory requirements and group standards and policies.

• To ensure that IT Security and Governance controls and processes are effectively implemented.

• To conduct user training where necessary, e.g. Induction Training, Security Awareness, new applications and tools.

• To deliver additional first, second and third level desktop IT support to all Asia business users (Hong Kong Singapore) when required.

Requirements:

• Polytechnic or vocational IT qualifications

• Over 5 years relevant industry experience

• Solid working experience with two or more of the following MS Exchange, Netbackup and Altiris

• Excellent customer service mindset and ability to achieve high levels of performance and customer satisfaction

• Proficiency in both English and Chinese

We offer an excellent total compensation package, learning and development opportunities and a flexible benefit programme designed to help you manage and balance your own work-life priorities.