IT Support Analyst (German Speaking) Job in Belfast, Northern Ireland Ireland
Our client, a leading a well known international company, are looking to recruit an IT Support Analyst (German Speaking) to join their existing team in Belfast.
The Support Analyst is responsible for handling requests and providing operational first and second line technical support to all customers within the business, but predominantly for the German Offices.
The Role:
- Work closely with Support Team Leaders (Germany and Belfast) to deliver an efficient and effective service.
- Works with other Service Management Teams to ensure a seamless approach to support and security across applications and infrastructure.
- Interacting with internal customers and external clients to deliver appropriate levels of service; prioritising accordingly.
The Person:
- Fluent in German and English
- Clear verbal and written communication skills with the ability to explain technical instructions in a non-technical way
- Knowledge of Service Desk operations, to include a good knowledge of IT best practice, industry trends and customer service.
- Expected to have an understanding of all technologies used by the business, working practices and active working experience and understanding of the core applications.
- Proven experience in a customer facing role. Proven experience within an IT Support/Service Desk environment.
- Experience with Axios Assyst Service Desk application and Aspect Automatic Call Distribution (ACD) system.
- ITIL Foundation (Desirable)
- Other language skills desirable (French, Spanish, Italian)
If you are interested in this role please submit a detailed CV which should demonstrate clearly how you meet the above criteria, including your salary expectations, to the button below.
For more information on this role, please contact Myles McKeown at the DP Group quoting reference number DPMM95/12 on 02890 500 883.
December 22, 2011
• Tags: IT Support Analyst (German Speaking) Job in Belfast, Northern Ireland Ireland • Posted in: General