IT Support Team Manager – Supplier of Groundbreaking Health Services Job in Leeds

IT Support Team Manager - Supplier of Groundbreaking Health Services
Leeds, West Yorkshire
Starting Salary: £25,000 - £30,000 DOE Plus Regular Pay Reviews, Share Incentive Plan, Pension Scheme, Excellent Holiday Entitlement (rising over time), Child Care Vouchers, Free Eye Tests, Gym Discounts, Discounts on Citroen Cars, Discounted Tastecard

Are you a talented IT professional and a dedicated team manager or supervisor? Do you love putting your customers at the heart of everything you do? If so, this is a great opportunity to work for a market leading company keen on promoting from within.

Our client, the UK's largest supplier of groundbreaking health services is dedicated to creating and implementing award-winning software that makes a difference to the health of the nation.
An opportunity has arisen for an IT Support Team Manager to join their team.

As an IT Support Team Manager, you will lead and motivate a service desk team of 8-10 workers, including managing and prioritising their workload and staff training.

You will build relationships with customers and drive forward team and department changes. You will also manage and report SLAs and ensure solutions are delivered efficiently and effectively.

To be considered for this position, you must have:

- Experience in a technical support and customer service role
- Management and/or supervisory experience
- Knowledge of ITIL, SLAs and service desk processes

Innovative and creative, as an IT Support Team manager, you'll be a first class communicator with excellent interpersonal skills. A good head for problem solving and the ability to work on your own initiative are also key.

Experience of the following would be beneficial: the NHS, Primary Care, WAN, LAN, Windows 2000 and 2003, IIS, SQL, report and document writing, analysing data and/or firewall and proxy server technologies.

Additionally, an ITIL Service Management Foundation Certificate (Version 2 or 3) would be an advantage to your application.

To apply for the role of IT Support Team Manager, please apply via the button shown.

This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.

Additional Keywords: IT Support Team Manager, IT Support Team Leader, IT Support Manager, IT Support Supervisor, IT Support Engineer, IT, Service Desk Manager, Helpdesk Team Manager, IT Service Desk Team Leader, IT Support Supervisor, ITIL.