IT Technical Operations Manager Job in London, London Uk
IT Technical Operations Manager
Location: Canary Wharf, Docklands (London)
Salary: £55,000 to £65,000 per annum (plus benefits and bonuses)
The IT Technical Operations Manager position is part of the senior technical management team that is working to ensure a 365/24/7 capability for their customers; together with market leading customer satisfaction from across their portfolio of products and services.
Skills and Experience:
- Experience managing a 3rd Line IT Support Team
- Managing a storage service and a server service including: planning, implementation, support, monitoring of filers, fabric Switches and back-up service, Hypervisor, Server OS and applications
- Experience of working within or alongside a Managed Service Provider
- ITIL v3 framework
- PRINCE2 accreditation
- Degree qualified (or equivalent)
Role:
- Managing the 3rd line Server, storage and internal systems teams
- Ensuring resource levels are correct to provide support to existing customers
- Ensuring staff are trained on technical areas required and are familiar with internal procedures to enable them to work efficiently and within our client's SLA guidelines and customer satisfaction targets are met
- Ensuring staff achieve set KPIs and Performance metrics
- Acting as point of escalation and act as arbiter within the operational technical landscape
- Identify areas of improvement within our client's current business model and the customer estates that will drive improved service quality for our customers
If you feel you have the relevant skills and experience to be considered for this exciting new role working for one of the UK's fastest growing clients based in Canary Wharf (Docklands, London); please send your CV to Iain Brassell at IS Recruitment Ltd or call to discuss in more detail.