IT Technical Services Engineer (NOC) Tivoli Monitor
ADT Security Services, Inc. is the world's largest electronic security and alarm monitoring provider to residential, commercial, industrial and governmental customers.
IT Technical Services Engineer (NOC) Tivoli Monitor - Operations Command Center, (Aurora, Co)
Summary:
Engineer Operations Center is responsible for leading, coordinating, and supporting efforts to optimize performance in a multiple architecture environment; drives operational excellence for the Operations Command Center while working closely with functional business delivery teams and the user community; works closely with architects, developers, and vendors to coordinate, execute, and support enterprise ADT applications and services; works with technical leads and architects to improve, refine, and maximize operational stability; other Operations duties as assigned.
Roles and Responsibilities:
Overall
- Apply knowledge of industry, product and functional best practices within the ITIL model.
- Serve as functional and process expert in all areas of IT Operations Command Center models; including batch processing, incident and problem management.
- Partner with all levels of IT and the corresponding business units to strengthen IT operation performance
- Integrate and schematically depict complete architecture for communications, topologies, hardware, software, and transmission
- Perform infrastructure incident and problem resolution and assist in the development and documentation of technical standards
- Monitor and perform systems tuning and make recommendations for improvements
- Understand the technical and business aspects of creating and/or modifying an effective strategic technology plan.
- Initiate change/improvement to the architecture as the business or technical requirements change.
- Advise senior management on issues as they pertain to larger organizational issues/business initiatives.
- Demonstrate broad experience and knowledge in application architecture for complex, cross-functional applications.
- Serve as a liaison between the business and IT to provide technical and business solutions that meet user needs.
- Translate business requirements to functional specifications for IT and manage changes to those specifications.
- Assist with the communication between the business unit(s) and IT from initial requirements to final implementation, as well as with business process redesign and documentation, as required, for new technology.
- Analyze and understand business operations' strengths and weaknesses to identify opportunities for automating processes and functions.
- Possess expert knowledge of the business unit(s) they are supporting, understand IT systems and capabilities, and has a basic understanding of technology trends in order to develop solutions for the business units supported that enhance the competitive edge of the enterprise.
- Researches, documents and analyzes data in support of business functions, process knowledge, and systems requirements.
- Responsible for proactively generating and compiling reports based on his or her findings, complete with recommended improvements to or new requirements for business processes and operational procedures.
- Apply proven communication, analytical, and problem-solving skills maximize the benefit of IT system investments and to assist in implementing new business process solutions.
- Assist in the planning, forecasting, implementation, and identification of resource requirements for moderately complex systems, as well as, in planning, architecture design, and engineering.
- Participate in the evaluation and implementation of third party software solutions
- Complete assigned complex and/or long-term engineering projects within budget and scheduled guidelines.
- Integrate and schematically depict complete architecture for communications, topologies, hardware, software, transmission, and signaling systems.
- Evaluate new products.
- Perform infrastructure problem resolution and assist in the development and documentation of technical standards and interface applications
- Monitor protocol compatibility and perform systems tuning and make recommendations for improvements.
- Assist in the planning, forecasting, implementation, and identification of resource requirements for moderately complex systems, as well as, in planning, architecture design, and engineering.
- Coordinates, execute, assess, and support programs and applications.
- Understand the technical and business aspects of creating and/or modifying an effective strategic technology plan.
- Initiatives change/improvement to the architecture as the business or technical requirements change.
- Advises senior management on issues as they pertain to larger organizational issues/business initiatives.
- Demonstrates broad experience and knowledge in application architecture for complex, cross-functional applications.
- Performs other duties as assigned.
IT Services
Support the following processes:
- Batch Processing
- Access Management
- Backup and Recovery Management
- Event and Incident Management
- Request Fulfillment
- Problem Management
- Job Scheduling Management
- Configuration Management
- Business Continuity
Operations Center
- Support the ongoing operations of the Center
- Performance Monitoring
- Systems Monitoring Systems/Network and Applications/Operating Systems
- Backup and Recovery
- Batch Processing / Job Scheduling
- Business Continuity / Disaster coordination
- Security Operations
Administrative
- Logging, Tracking, Status Reporting
Education:
- Four (4) year degree or equivalent experience
Experience:
- 5 - 7 yrs
Skills:
- Demonstrates advanced knowledge of principles, concepts, and theories in own discipline, and has extensive knowledge of principles and concepts in other functions.
- Demonstrates advanced business knowledge and analyses the impact of emerging industry technology trends.
- Able to contribute to the strategic direction of the function.
- Understands the technical and business aspects of creating and/or modifying an effective strategic technology plan.
- ITIL V2/V3 Fundamentals
- Understanding of project management approaches, tools, and phases of the project lifecycle.
- 3-5 years experience with knowledge of IT monitoring technologies; familiar with IBM Tivoli v6.2, Microsoft SCOM, and SNMP preferred
Preferred:
- Knowledge of Remedy 7.6 application
- 3-5 years experience with Microsoft/UNIX/Linux operating system administration in a production application support environment.
- 3-5 years experience with Network system administration in a production application support environment
Competencies:
- Customer Focus
- Drive for Results
- Ethics Values
- Peer Relationships
- Conflict Management
- TQM/Re-Engineering
- Technical Learning
- Functional/Technical Skills
- Self Development
ADT is an Equal Opportunity Employer
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March 23, 2008
• Tags: Aurora, Co) Job in Aurora 80012, Colorado Us, IT Technical Services Engineer (NOC) Tivoli Monitor, Operations Command Center • Posted in: General