IT Wintel Support
IT Wintel support - 2nd/3rd line support of core systems and infrastructure.
· Support of the IT Wintel Infrastructure including escalation of technical issues, core systems, out of hours support, scheduling of key maintenance tasks, documentation and training.
· Interfaces - Infrastructure support teams, Application Support Development, internal client facing departments, IT Management, 3rd Party vendors.
· Support and scheduling of MS Patching
· Manage and implement user request workload through Helpdesk Remedy call based system.
· Follow up of key issues outside of normal operating criteria.
· Generation and implementation of changes as required
· Disaster Recovery implementation (and co-ordination where needed) and regular testing in collaboration with Business Continuity Management team.
· Proactive monitoring of the EMEA Wintel server estate
· Comply with SLA's/OLA's around incident/change and problem management
MAIN DUTIES/RESPONSIBILITIES OF THE ROLE
Bullet point the main daily and monthly duties of the role. Detail main interaction/major deadlines etc.
General:
· Maintain a current level of understanding of all systems within the scope of the team's responsibilities.
· Maintain understanding of all business lines critical systems and their associated interfaces.
· Ensure key controls are followed and reported to senior management as appropriate.
· Ensure all procedures are created to a defined standard, maintained and fit for purpose.
· Be prepared to work out of normal business hours and at weekends as required.
· Provide advice on aspects of IT strategy based upon areas of expertise.
· Maintain and deliver key reporting requirements within defined time scales.
· Proactive monitoring of O/S and hardware/software revisions to ensure effective Vendor support.
· Proactive identification of risks and timely escalation to IT management.
· Analytical reviews of changes, updates problems in relation to IT infrastructure or process.
· Perform impact analysis on change records raised across IT department.
· Maintain compliance to recognised audit requirements including SOX and FSA.
· Be aware of ITIL methodology and best practice processes.
· Implement effective and workable strategy to ensure continuance during absence.
· Maintain technical expertise and knowledge of new and upcoming technologies required to enhance the team.
· Any other duties as required.
QualificationsQualifications
Technical Knowledge
Essential experience:
1.VMWare ESX 4
2.Citrix Xenapp 4.5
3.Windows Server 2008 Heritage Operating Systems
4.Windows Supporting Services (DNS,DHCP,TCPIP,AD,GPO)
5.File Permissions Standards
6.HP Hardware ML, DL, BL Ranges
7.ITIL Knowledge (Foundation)Desirable skills:
At least two of the following:
8.Windows Clustering
9.Windows Scripting (Batch, VB, Powershell)
10.Deployment Mechanisms (Altiris, SCCM, BladeLogic)
11.SCOM
12.HPOM The JM Group and JM Digital are acting as an Employment Agency with relation to this vacancy.
The JM Group and JM Digital are an Equal Opportunities employer and we encourage applicants from all backgrounds.
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