ITIL Service Desk Manager
"Work for a market leading IT infrastructure company"
ITIL Service Desk Manager - Change/Capacity Function
Competitive + flexible benefits
Hatfield
Due to a high number of clients wins we are currently seeking an ITIL Service Desk Manager to support the Change and Capacity Function.
To ensure and maximise customer satisfaction by working in partnership with the clients to deliver high quality services in a professional and efficient manner. To develop the specific function, capability and offering of the Service Desk and take responsibility for all operational aspects of the service delivered. To support, develop and mentor the ITIL team in order to drive a high level of productivity in day to day operations.
Key Requirements
• ITIL qualification
• The ability to demonstrate an in-depth knowledge of all aspects of technical helpdesks/service desks.
• Experience of leading and managing a customer service function within a large organisation.
• Experience in managing IT Service Desk Client driven SLA’s as well as internal KPI designed to drive productivity and efficiency
• Previous experience of managing a team of 20+ within a larger staff environment
• Excellent communication skills at all levels along with building and maintaining relationships at all levels with customers, account teams and staff
• Demonstrate knowledge of people and operational management issues.
If you feel this position fits your previous experience then apply now or call Nathan Higgs on 0116 2615042.
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