IT/Product Surveillance Technician (QA Tech) Job in Dover 44622, Ohio US
Founded in 1927 and headquartered in Warsaw, Indiana, Zimmer designs, develops, manufactures and markets orthopaedic reconstructive, spinal and trauma devices, dental implants, and related surgical products. Zimmer has operations in more than 25 countries around the world and sells products in more than 100 countries. Zimmer’s 2010 sales were approximately $4.2 billion. The Company is supported by the efforts of approximately 8,000 employees worldwide.
As a division of Zimmer, Zimmer Surgical develops, manufactures and markets surgical products that support Zimmer Reconstructive, Spine, Dental and Trauma product systems in the operating room environment, with a focus on blood management, surgical wound site management, pain management and patient management products. Among its products are bone cement used by orthopaedic surgeons to securely fix implants to patient bones, the market-leading Zimmer A.T.S.® Automatic Tourniquet Systems family of products, wound debridement systems, traction equipment, orthopaedic power equipment and orthopaedic softgoods. Zimmer Surgical is headquartered in Dover, Ohio.
DESCRIPTION:
Examine device history record and other original source records as appropriate.
Measure and inspect complaint product against blueprint, material, and production specifications.
Perform initial probable cause analysis and alert management to any nonconformance found.
As necessary, contact original complainant and distributor offices for clarifications and additional information.
Ensure decontamination of complaint product for safe handling during complaint evaluation process.
Support other key stakeholder departments (Product Service, Product Development, Quality Assurance, and Regulatory Compliance) in additional efforts required in the complaint resolution process.
REQUIREMENTS:
High school diploma or GED required
2-5 years' experience in a quality assurance or product complaint investigation role required
Certified Quality Technician (CQT) or work toward this certification a plus.
Experience in working with the following desktop applications: Excel, Word, required; Access, JD Edwards, DCS, Livelink, Enovia, Stellent, preferred
Must have experience in blueprint reading, GDT, and applying various inspection techniques.
Capable of using printers/scanners/camera/microscope.
Experience in working with the following desktop applications: Excel, Word required; Access, JD Edwards, DCS, Livelink, Enovia, Stellent, preferred
Must be able to navigate these systems to retrieve product specifications, inspection requirements, device history records, and complaint history records.
Excellent written and oral communication skills required, as the position requires thorough documentation as well as interaction with internal and external customers.
Position requires careful and detailed work habits and the ability to work with a minimal supervision.
Employee will be required to judge severity of reports received and assign appropriate work priority.