ITRSM Job in Not Specified, Indiana US
ITRSM
Description IT Risk Security Management's (ITRSM) purpose is to ensure the security and resiliency of the Firm's computing environment, protect customer and employee confidential information, and comply with regulatory requirements globally. We accomplish this through strong information security leadership and active collaboration with line of business information risk managers to provide high quality security solutions and services that are focused on improving the Firm's risk posture. The IT Risk team is composed of firm-wide functions (IT Risk Management, Infrastructure Security Solutions, Identity Access Management, and Application security) as well as business-aligned risk resiliency management teams that effect the technology risk program across JPMC. This is an operational role, where you will be responsible for administering the security, infrastructure and applications in the Single Signon and SecurID systems. This position falls under the Information Security Risk Management Center of Excellence. Including but not limited to: Provide 2nd and 3rd Level support. Primarily for Single Sign-On (CA SiteMinder) and SecurID Environments. Will also be cross trained in Identity Management Workflow and corporate Enterprise Password Vault (break glass) systems. Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs; Provide on-site shift coverage in accordance with Shift Rotation schedule where applicable; Occasional overtime may be required. Perform daily health checks of the applications, scripts, and infrastructure supporting these tools. Provide daily customer support in order to ensure customer satisfaction. Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional. Monitoring and Resolving failed automation requests from Request Center or other tools. Monitoring and Resolving Peregrine tickets. Lead Technical Projects for new on-boarding of automation or data manipulation. Including answering general inquires into provisioning failures or automation. Testing and Deploying new code updates and patches using firm and departing Change Control practices. Developing scripts to automate repeatable manual tasks. Troubleshoot and resolve system or provisioning issues. This requires detailed knowledge of multiple systems, as well as an indepth understanding of the functionality for these systems. Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction. Technical expertise on multiple platforms is required. Work with Engineering on new code releases and defects. Participate in Disaster Recovery events and Major Event Changes. Participate in audit support activities, as they pertain to Information Security, for both internal and external audits. Perform audit support tasks as assigned. Research supporting documentation. Perform required activities to resolve open audit issues. Prioritize workload accordingly in order to accommodate critical audit activities such as SOX.