ITSM PROCESS & CHANGE MANAGER Job in Hoffman Estates 60169, Illinois Us
Can you give Customers a sweet taste for improving processes?
Tate Lyle, a world leading producer of sweeteners, food and industrial ingredients, seeks this customer focused ITIL V3 expert to join us in Hoffman Estates, IL. Leading and managing strategic, tactical and operational direction for designated IT services, this dynamic "Change Agent" will identify, design, implement and maintain processes in accordance with industry practices and documented design package expectations.
During this exciting time of transformation, the ITSM PROCESS CHANGE MANAGER will ensure smooth coordination throughout multiple areas including Service Desk, IT Operations Management, Technical Management Operations Management. Responsibilities involve ensuring the effective use of Critical Success Factors, Key Performance Indicators, and metrics-- based on clear definition and ongoing communication In addition to broad IS/IT background -- including networks, security, servers, storage, applications, infrastructure, etc. -- the successful candidate will possess:
- Bachelor’s Degree in Engineering, Business Administration or technical discipline; MBA a plus
- ITIL V3 Expert certification, proof of education plan to attain or V2 Service Manager certification
- Strong customer service focus
- Knowledge of BMC Remedy service management software and/or experience with the following would be a plus: ISO20000, COBIT, Six Sigma, CMMI, SDLC, Project Mgmt., ISO27001
- Multi-lingual would be ideal
With Tate Lyle, you can look forward to an attractive salary plus many excellent benefits including: medical, dental and prescription coverage, company-paid life insurance, 401(k) and much more! For prompt consideration, please apply online at www.tateandlyle.com