IVR Developer Job
At Verizon, you'll help us build an even better company, and build an even better career. If you'd like to join us, apply right away.
Position Description
Verizon IVR application developer is a customer facing, highly technical role which includes requirements gathering, designing/architecting scalable IVR Speech solutions, and leading Voice XML IVR/Speech application development. The consultant is expected to work in a fast paced environment independently as well as in a team structure. Responsibilities of an IVR Application Developer include: Perform discovery analysis to document the current customer environment and requirements; Interpret and analyze business requirements, design and implement new IVR/Speech solutions; Designs, develops, tests, and deploys end-to-end IVR/Speech solutions; Provide support to Verizon Business presales engineering team to develop effort estimates and custom IVR solutions.
Required Skills and Experience
6+ years of experience in developing IVR/Voice XML; 4+ years in speech application development including Voice User Interface (VUI) design, grammar development, tuning; 3+ years of experience in Genesys Voice Portal (GVP) – installation. Configuration, application development using Genesys Composer; 3+ years of experience in Nuance ASR – grammar development, tuning, testing; 5+ years of experience in a major software development framework: J2EE and/or .NET; Experience in developing Web Services; Demonstrate good client interaction skills and ability to interface with customer's technical staff regarding all phases of IVR/Speech project implementation, including hardware/software installation, development, and systems integration testing phases; Demonstrate strong software engineering skills in both an object-oriented and procedural environment and a working knowledge of design patterns; Ability to self manage in fast paced environment; Ability to lead and give technical direction; Ability to train and mentor junior engineers; Good oral/written communications skills to both technical and non-technical audiences; Ability to work on a team and lead a team of technical resources; Desire for continued technical growth; Requires a BS or Master's degree in Computer Sciences or related field; Willingness to travel up to 50%.
Desired Skills and Experience
GVP certification preferred; Nuance certified preferred; Experience in Cisco Voice Portal (CVP), Avaya Voice Portal (AVP) along with GVP is a plus; Experience in Genesys routing and reporting; Experience in relational database development is a plus.
At Verizon, you'll find yourself in the company of passionate, like-minded professionals who understand that success is as much about meeting the goals of the team as it is in meeting individual career goals. It's another important way in which we continue to work hard for your success every day.
Thank you for showing an interest in Verizon!
Verizon is an equal opportunity/affirmative action employer supporting workforce diversity. m/f/d/v. Principals only!