JD Edwards Support Analyst Job in Greenwood Village 80111, Colorado US
Companies across Colorado have sought out MODIS to deliver skilled, dedicated IT professionals. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We are currently seeking a Support Analyst for our client here in the Denver area.
Position Type: Contract to Hire or Permanent
Location: Denver Tech Center
We are looking for an IT Support Specialist to assist with application support - JD Edwards EnterpriseOne, as this will be the primary focus of support. Additionally, we are looking for experienced professionals with Windows 7, Microsoft Office and general desktop technical and application support.
Primary responsibilities will include:
· Answer support phone calls and e-mail requests
· Log and monitor all calls / tickets
· Investigate issues and provide resolutions
· Escalate complex business application calls
· Distribute calls to remote IT technicians when onsite presence required
· Follow up with customers to ensure satisfaction
· Update and validate content regularly
· Proven experience with handling stressful situations, especially on the phone
Requirements:
· Exposure to JD Edwards is a must
· Fluent French is a plus for Canadian users
Please send your resume to john.kocet@modis.com to be considered for this opportunity.