Jr. Deskside Support Technician

Title: Desktop Support Technician - Tier 2

Location: Crystal City, VA

The Local Support Technician will provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and commercial and custom applications. He or she will serve as the initial point of contact for troubleshooting hardware/software PC, printer problems, cable deployment and cable termination.
Duties and Responsibilities:

? Strong front-line support technical knowledge, including, but not limited to: Windows OS versions with extensive experience in Windows XP in an AD Environment, Microsoft Office Suite, Symantec Ghost, Remote Access Tools, web browsers.
? Configure and install new workstations with Windows XP in an AD environment.
? Perform backups and restorations on user workstations.
? Setup and configuration of network devices (printers, scanners, etc).
? Basic AD administration (create/modify/delete/unlock user accounts)
? Google e-mail troubleshooting and configuration.
? Extensive hardware troubleshooting experience with Dell desktops and laptops.
? Wireless network configuration and set-up experience preferred.
? Cable management including deployment and termination of CAT 5 and CAT 6 cables.
? Comfortable with troubleshooting Xerox and HP printers.
? Comfortable troubleshooting wide are networks (routers, switches, hubs, etc.).

Essential Skills / Organizational "Fit" Considerations:

? Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
? Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
? Must possess exceptional written and verbal communication skills (in English).
? Document and track all processes and actions taken in a clear and concise manner.
? Normal color vision and the ability to lift and move 35 pounds.
? Ability to quickly learn and acquire expertise in client’s custom applications.
? Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen.
? Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered.
? Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
? Team player who is invested in and strives to maximize team/department performance.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free Workplace and perform pre-employment substance abuse testing.

Powered By:Ceridian Recruiting Solutions