Junior Account Manager – Institutional & Custody Client Relationships
Northern Trust Corporation is a leading provider of investment management, asset and fund administration, fiduciary and banking solutions for corporations, institutions and affluent individuals worldwide. Northern Trust, a multibank holding company based in Chicago, has a growing network of 83 offices in 18 U.S. states and has international offices in 16 locations in North America, Europe, the Middle East and the Asia-Pacific region.
THE ROLE
The Account Manager is responsible for assisting the client service team to manage institutional and custody client relationships. He/She coordinates the account administration for clients, executes daily client activity and oversees transaction processing.
MAJOR RESPONSIBILITIES
- Coordinates the account administration for institutional trust and custody clients.
- Receives service requests from clients and partners; executes daily client activity, oversees transaction processing, handles inquiry resolution, obtains appropriate documentation, and ensures systems information is up-to-date.
- Communicates with clients regularly to keep them informed of progress against deliverables and service requests.
- Assists in the development of appropriate action plans for client activities and ensures execution and follow-up.
- Ensures accurate set up and review of fees.
- Documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.
- Develops clear understanding of client needs behind service requests and communicates to service partners. Obtains appropriate information from partners and clients to facilitate service changes or transactions.
- Assists relationship managers and account managers in developing additional business, making client presentations, and coordinating servicing team.
- Identifies service efficiency enhancements and process improvements using creative and proactive measures.
- Monitors operational processing and accounting activities to ensure that all necessary deliverables are executed
KNOWLEDGE SKILLS
- Experience in building relationships with clients and dealing with day-to-day client queries
- General business knowledge, including knowledge of basic accounting to oversee client transactions.
- Analytical, problem solving, and organizational skills required to identify and resolve account issues.
EXPERIENCE
- A minimum of 2 years’ experience in a client servicing role within the financial services industry.
- Experience in the Superannuation and/or custody industry is desirable
- Developed excel skills and experience in streamlining manual calculations.
Our culture is a key reason our employees enjoy working at Northern Trust. We have strong principles, a diverse organization, a prestigious history, and a commitment to solid and steady growth. We embrace industry-leading ideas and value our people. We are approachable, friendly, and exceptionally committed our clients and employees.
To learn more about our philosophy and where Northern Trust could take your career, please visit www.northerntrust.com/careers.
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