Junior Account Manager recruitment

Responsibilities
The position is part of the Client Retention Team within the Global Sales and Customer Service Group. The team is responsible for managing and growing overall client relationships. The Account Manager has responsibility for a set of clients and is charged with driving client satisfaction and renewing contracts. Client engagement is a proven key factor of client satisfaction. Successful Account Managers implement a structured account plan for each client which includes pro-active client outreach. The Account Manager is also responsible for generating new leads and working with new business specialists to close sales.

- Grow relationships covering a defined territory and base of business
- Convey the Moody's Analytics value proposition, and deliver on sales targets for recurring revenue
- Maintain high level of product knowledge including key research, product features and benefits and other elements of Moody's Analytics services
- Gain and maintain familiarity with client organization and processes to help direct them towards the appropriate Moody's product set
- Play a critical role in the contract renewal process and client retention strategy
- Provide forecast and pipeline information to management
- Generate new business leads where appropriate including cross-selling opportunities
- Provide proactive customer service, by working closely across teams to ensure client issues and needs are communicated and resolved effectively
- Contact clients to promote and secure their attendance at analyst meetings, roundtables, briefings, teleconferences and other events.
- Promoting awareness regarding publications and new research to the client base
- Moderate travel will be required.

Qualifications
- Bachelor's degree required
- Specialization not necessary but finance background helpful
- Minimum of 2-3 years in sales, relationship management or other related client-facing position, preferably within the financial services sector
- Additional Languages (for Europe only, not for New York)
- Must be degree educated (or equivalent) preferably with a Finance or Economics discipline.
- Experience in account management, client services or sales support would be preferred.
- Knowledge of financial services and/or capital markets
- Strong communication skills, both oral and written. Ability to convey important messages to clients and develop rapport over the phone.
- Ability to confidently deal with conflict and difficult situations. Must be able to manage clients' expectations.
- Creative problem-solving skills and ability to diagnose issues and develop solutions.
- Excellent time management/organizational skills. Able to multi task and adhere to short deadlines.
- Strong initiative/results orientation. Must provide evidence of achieving/exceeding targets and goals.
- Ability to work both independently and within a team environment, with focus and high attention to detail.

This job description is issued as a guideline to assist you in your duties, it is not exhaustive and we would be pleased to discuss any constructive comments you may have. Because of the evolving nature and changing demands of our business this job description may be subject to change. You may, on occasion, be required to undertake additional or other duties within the context of this job description, and according to the needs of the business.

Equal Employment Opportunity
Moody's Corporation is committed to equal opportunities and diversity in its recruitment practices. We welcome applications from all sections of the community and are dedicated to the fair and equal treatment of potential and existing employees, candidates and clients regardless of sex, marital status, ethnic origin, religion, disability, sexual orientation, age or any other characteristic protected by law.