Junior Level Support Engineer Job in Boston, Massachusetts US
Junior Level Support Engineer
Job Description Junior Level Support Engineer Responsibilities Work with support team to handle incoming customer support queries via web-based ticketing portal Provide direct support to top-tier customers and FAEs. Provide guidance on product selection and use, directing customers to documentation and other self-support resources (FAQs, training videos/slides) where appropriate. Escalate issues to FAEs/Engineering, track problems through to a solution, and provide resolutions back to the customer. Develop FAQ / knowledge base articles for commonly asked questions; suggest/develop Application Notes or tutorials for more complex issues. Provide independent and customer-based feedback to Product Marketing to further improve our product offerings. Provide technical support to attendees during our hosted trainings and test events. Requirements Strong background in C programming 1-5 years experience in software development or software support (preferably in an embedded context) Solid understanding of networking concepts (wired and/or wireless) Experience with ZigBee or IEEE 802.15.4 networks a plus Excellent verbal and written communications skills Well developed time management and multi-tasking skills BS in EE and/or CS or comparable experience Limited travel is required for this position. Candidate will be asked to: Demonstrate analytical problem-solving, general scientific and programming skills. Solve a programming problem. Submit a technical writing sample. Randstad Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, a $22.5 billion global provider of HR services and the second largest staffing organization in the world.