K1 Support Analyst -Customer Service Representative Job in Hermitage 37076, Tennessee Us

Adecco Engineering and Technical is currently seeking several Support Analyst for a short term project as K1 Support Analyst -Customer Service Representative for one of our large financial clients here in Nashville Tennessee!

If you are looking for a motivating career environment that is not just a place to go, but the place to be and are:

  • Passionate about helping others.

  • Have a magnetic personality.

  • Problem solver, detailed and preference for organized chaos.

  • Possess and actively displays use of excellent interpersonal skills.

  • Has the ability and previous experience at interacting with professionals both on a technical and non-technical level.

  • Has the ability to develop and maintain productive working relationships, and has held previous position showing success in working with multiple teams.

  • Committed to excellence and dedicated to meeting the expectations and requirements of customers.

  • Proven ability to learn new technologies while maintaining high levels of performance in an ambiguous, high-pressure environment.


    • We have several Full Time AND, several Part Time opportunities.

  • Full Time: 8 - 5:00

  • Part Time: chose from a 5 days at 4 hours a day

  • OR 3 days at 8 hours a day.


    • This project will be a three month opportunity with training provided.

    Primary Responsibilities Will Be:

  • Provide front line phone support for K1 tax queries.

  • Use call tracking tool (Service Desk) to document content of call along with using proprietary database (IDMS) to update and mail tax packages.

  • Use call tracking tool (Service Desk) knowledgebase to provide resolutions to customers.

  • When resolution cannot be located or issue cannot be resolved escalate the incident for resolution.

  • Effectively work independently with little or no direct supervision.

  • Maintain up-to-date knowledge level in area of K1 support.


    • The Requirements Are:

  • Bachelor's degree preferred.

  • Minimum of two years of customer phone support required.

  • Support in a banking/investment customer service preferred or familiarity with common financial/tax terminology.

  • Excellent customer service skills. Ability to deal with frustrated, elderly callers.

  • Experience in handling confidential information to include PII.

  • Proven ability to support internal or external business applications.

  • Excellent written, verbal, listening, analytical, and communications skills required. Must be able to easily grasp and communicate complex ideas.

  • Extremely high organization skills with the ability to multitask.

  • Expert problem solver. Effectively uses knowledge gained through use of knowledgebase and training to resolve issues.

  • Proven track record of being able to effectively troubleshoot and problem solve. This includes being able to work independently to analyze the situation, identify obstacles, obtain key pieces of information, and apply knowledge gained to rectify situations and gain mutual resolution.

  • Previous success record in working on a team that has collaboratively met team goals and achieved positive results.

    • If you are interested in this opportunity please send your resume to Kathy.wheeler@adeccona.com for immediate consideration.

    The Adecco Group is a Fortune Global 500 company and the global leader in HR services.

    Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.

    We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.

    Adecco Engineering and Technical offers benefits including Holiday, 401(k), Insurance Benefit Plans and Anniversary Bonus opportunities. Adecco Engineering and Technical is an Equal Opportunity Employer.


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