Kindle Senior Product Manager Job in Luxembourg
Kindle Senior Product Manager
Overview:
Want to work in one of the fastest growing and most innovative businesses at Amazon? Interested in working in a high impact role? Come join our product management team and help define the course of a revolutionary reading device. Kindle wirelessly downloads books, magazines, newspapers, and personal documents to a crisp, high-resolution electronic ink display that looks and reads like real paper.
We are looking for a smart, results-oriented Sr. Product Manager to drive demand and grow our Kindle business. A successful candidate will be expected to think and act both strategically and tactically. He or she will be analytical, customer centric, resourceful, team oriented, an effective communicator, and will have an ability to work independently under time constraints to meet ongoing and overlapping deadlines. This is a highly visible position that will interact at all levels of the company. This role is based in Luxembourg.
Key Responsibilities:
- Lead Kindle demand generation initiatives and work with a cross-functional team of business, marketing, technology, design and operations managers.
- Own demand generation analytics and reporting which includes proposing, driving creation of and managing metrics and analyses that will help manage the business.
- Drive customer acquisition and retention projects based on intimate knowledge of the product, space, existing data analysis, new analysis, current customers and non-customers, and market trends.
- Formulate and manage project plan to test and measure customer discovery and shopping behavior; continually optimize and ensure the very best customer device and accessory shopping experience
- Research and identify new merchandising/marketing opportunities for Kindle on Amazon; communicate opportunities effectively to senior management; drive execution of approved projects
- Lead definition of customer service policies and write requirements documents for new customer service tools and operating procedures.
- Provide internal training documentation for customer service teams for new projects. Guide creation of external communications to customers about changes in the Kindle Store.
- Measure and analyze existing services for opportunities to improve the customer experience and reduce costs.
- Build strong internal relationships across Amazon. Influence internal teams to deliver the right results for the business
- Be comfortable in getting hands dirty in day-to-day tasks to get things done
- Have the obsession to drive a better customer experience through everything that we do here at Amazon
Qualifications:
- 6-8 years experience in successfully delivering results in a fast-paced and dynamic business environment; Proven track record of taking ownership and driving results; Ability to juggle multiple priorities and make things happen (strong bias for action)
- Proven analytical and quantitative skills (includes ability to use tools such as Excel and Access); ability to use hard data and metrics to back up assumptions and feature concepts; working knowledge of SQL is also required
- Demonstrated ability to coordinate projects across functional teams, including technical, engineering, marketing, design and merchandizing teams
- Strong leader with excellent verbal and written interpersonal skills; ability to work successfully with and influence all levels across Amazon
- Past experience with digital technologies, consumer products, media, and e-commerce is preferred, but not required
- Demonstrated ability to understand and discuss technical concepts, schedule tradeoffs and opportunistic new ideas with technical employees is a plus
- Street smarts and willingness to roll up your sleeves and do what's necessary
- BA/BS required; MBA preferred
- MBA preferred
