Kondor+ Support Analyst
• Determining and providing solutions to users of FX and MM trading systems (primarily Kondor+).
• The delivery of a high quality support service including:
o Incident Management
o Release Management
o Problem Management
• Adherence to security and other policies, standards and procedures.
• Participation in the team shift rota including both on site and off site (remote) support and occasional weekend work.
• Participation in the effort to achieve the objectives and goals of the support desk, the FXMM Systems team and the department as whole.
• The facilitation of changes to FX and MM trading systems via change policies, standards and procedures.
• Participation in the maintenance of the support desk’s documentation on SharePoint and the network share and the maintenance and update of the support desk’s wiki site
• With colleagues within the FXMM Systems Support team, the FXMM Systems team and the department as a whole
• With users of the FX and MM trading systems
Skills:
• A good understanding of the FX and MM business
• A good understanding of the functionality of the FX and MM systems supported (primarily Kondor+)
• A practical and common sense approach to problem solving
• The ability to get on well with people
• A good understanding of the functions and responsibilities of the users of the FX and MM systems supported
• Good organisational and time management skills
• Good communication skills, both written and oral
• Flexibility with regards to working hours including shift work and weekends
• A good overall knowledge of the FX and MM business including the front office to middle office to back office processes
• Experience of assisting users requiring assistance with functional and/or technical issues
• Competency in Transact SQL
• A familiarisation with market terminology
• An understanding of pl calculation and the concepts of market risk and credit risk
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