Korean Speaking Reservations Agent
We are looking to recruit for a well known global travel organisation who are looking to recruit for a fluent Korean speaker for their contact centre based in South Manchester. The organisation have actually only been operating for just over 8 years and have very quickly become one of the worlds leading airlines. They are looking to expand their workforce within their reservations team and need the skills of fluent Korean speakers to work various different shifts which do include working evenings and through the night.
The role
To attend to guest calls and provide first call resolution ensuring compliance with set standards and procedures in order to optimise guest satisfaction and achieve revenue and customer service individual targets.
Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.
Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.
Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
Maintain data protection and confidentiality for both staff and customers.
Support other departmental functions as required (e.g. ticketing E-Services desk, preflight checks, service desk, etc.)
Experience required
Candidate must be fluent both written verbal in Korean and English
Must have experience of dealing with customers and working within customer services
Must have a level of sales based experience as the role will involve working to sales targets as well
PC literate
Excellent communication skills
Benefits
The salary is £16000 however you will earn bonuses and a shift allowance on top of your salary so you are likely to be earning circa £20k
Excellent corporate benefits package
Good training development
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