KYC Sector Support Manager
Headquartered in London and one of the largest banking and financial services organisations in the world, HSBC is looking for a KYC Sector Support Manager to support the Global Banking and Markets area.
The objective of OCMS is to provide Global Banking and Markets with a single, global on-boarding and account maintenance service that uses Service Company operating principles and a consistent service proposition to deliver high-quality client service, robust client diligence, and process excellence and standardisation across each on-boarding function from one integrated global team.
To provide cross-sector support to the managers of the UK KYC function:
- Operational management of KYC teams for the UK across all sites (London, India, Poland) – 20 onshore SMEs and over 100 staff offshore.
- Stakeholder management (OCMS client management team, Business, Compliance) for run-the-bank activities
- Ownership of and participation in change initiatives impacting the teams (Global standards CDD, FATCA, …) within the broader project structures
- The primary objective of the role is to ensure we have consistent and constant coverage across the KYCS sectors during this period of high profile change
KYC Sector Support Manager Responsibilities:
Service delivery
- Supporting the delivery of the KYC service to the OCMS sector heads and sector aligned stakeholders through the strict application of GBM client due diligence standards and adherence to Performance Level Agreements
- Supporting the management of the UK run-the-bank team on and offshore
- Supporting and supplementing where necessary operational management oversight of all production activities, most of which are performed offshore, and of onshore production support and escalation disciplines
- Managing specific high profile onshore stakeholder queries and escalation management - OCMS Client Management team, Business and Compliance
- Provide input into on-going UK policy changes and ensure effective implementation across the platform
Change
- Drive the roll-out of new KYC standards and technology into the run-the-bank environment
- Provide SME input and support into change initiatives and projects (requirements, testing, …)
- Participate in operational readiness work and lead implementation of process change across sectors
Risk Management
- Proactively participate in business risk management disciplines (op risk events, risk control assessments, …) and ensure effective delivery of related actions
- Address, on-going Compliance and Audit findings or queries
KYC Sector Support Manager Skills required:
- Experience in the financial services industry with good understanding of the wholesale banking environment
- Experience in a risk management field and proven ability to support the development of business activities while robustly applying risk management disciplines and controls
- Strong experience in people and operational team management in a fast-pace and change-intensive environment – proven track record of steering teams through material business changes
- Operationally proficient with thorough command of capacity management, PLAs, quality control disciplines
- Robust understanding of the regulatory environment of the financial services industry
- Experience in managing offshore teams or relevant level of exposure thereto
- Fluency in working in a matrix environment and accustomed to bridging differences between remote teams and disparate cultures
- AML qualification and/or post graduate Compliance degree
- Technical proficiency in KYC due diligence and previous experience in the field
- Proven ability to manage expectations with management and business stakeholders
- Delivery focused with attention to detail and timeliness / quality of execution – fast pace of delivery is a key success factor in the role
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