KYC Subject Matter Expert
The objective of GBM Onboarding and Client Management Services (OCMS) is to provide Global Banking and Markets with a single, global on-boarding and account maintenance service that uses service company operating principles and a consistent service proposition to deliver high-quality client service, robust client diligence, and process excellence and standardisation across each on-boarding function from one integrated global team - services include:
- Know-Your-Customer (KYC) client identification and due diligence
- Welcome pack communications
- Client document negotiation
- Credit analysis and application preparation
- Account opening and maintenance, including Standard Settlement Instructions (SSIs)
The purpose of the role is to support the set-up of Global Remediation projects through the provision of relevant HSBC policy, related process and AML/KYC technical guidance. This role will involve coordination with Business, Compliance, Policy and other relevant stakeholders.
Responsibilities:
Technical Support
- Provide the necessary support to the Core Project Manager in ensuring that processes are designed and implemented in accordance with relevant policy requirements.
- Responsible for working with the relevant internal stakeholders in order to develop AML/KYC/Policy related processes and guidance.
- Ensure key stakeholders are kept informed of the progress and challenges in the project implementation and on-going operations.
- Ensuring that remediation KYC analysts are able to complete KYC profiles in accordance with Group Policy; this includes providing guidance and training.
Project support and management
- Provide the necessary support to the Core Project Manager in scoping and implementing remediation projects to ensure alignment with relevant policies and procedures.
- Liaise with Process team to update relevant processes and plans to adapt to changes in line with regulatory/compliance requirements or stakeholders’ expectations.
- Support a culture of meritocracy, high performance standards and high achievement amongst our people
Stakeholder management
- Liaise with key internal and external stakeholders, including Policy, Compliance and Business as required.
- Liaise with KYC PMO to ensure that the Global Remediation Projects are accurately reflected in the KYCS Governance Forum.
Learning and Development (LD)
- In association with the KYCS LD team, develop the Learning and Development training and development framework on a project by project basis.
- Develop and deliver, in conjunction with the KYCS LD team, relevant technical training content.
Control
- Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
- Be aware of the Operational Risk scenarios associated with the role and act in a manner that takes account of operational risk considerations.
Experience:
- Proven financial services, AML/KYC and operational experience.
- Experience of working in a highly-matrixed environment, and accustomed to bridging the gap between disparate organisations and cultures
- Strong operational and practical knowledge of MS Office package: particularly, MS Excel, Power Point, Word and Access (the latter a plus).
- Extensive AML/KYC and remediation experience within a global financial institution, ideally in a regulated business or legal practice.
- Experience in risk management field, and proven ability to support the development of the business activities while robustly applying risk management disciplines and controls.
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