KYC US Business Analyst
KYC US Business Analyst
Role Purpose
To support Delivery Managers in the setup and the delivery of remediation projects, including but not limited to coordination of MI reporting, optimal allocation of workload and actively supporting any project changes within the project, like creating team structures as well as in organizing and coordinating training programs.
Principal Accountabilities: Key activities and decision making areas
Overall Accountabilities:
- Ongoing oversight and support of remediation production teams.
- Coordination of MI reporting.
- Optimal allocation of workload.
- Supporting team structure changes.
- Organizing and coordinating training programs.
- Continue to support remediation management and fully transition KYCS from Remediation to a sustainable BAU
Impact on the Business
- By discharging its role as outlined within this job description, assist the Business in fulfilling the regulatory and compliance requirements surrounding KYC.
Customers / Stakeholders
- Ability to understand and communicate viewpoints and work cross-functionally across numerous groups within the bank (i.e. coordinating training)
- Co-work with multiple teams and a wide variety of clients to deliver professional and timely services.
- Work cohesively with all stakeholders using effective written and oral communication, presentation and influencing skills.
Leadership Teamwork
- Cultivate an environment that supports diversity and reflects the brand.
- Identify and coordinate proper training for the staff to be assigned to specific projects.
- Ensure accuracy of staff being assigned to the projects
- Supporting Management Team in optimal allocation of workload.
Operational Effectiveness Control
- Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the respective business, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
- Maintain Internal Control standards, including the timely implementation of internal and external audit points, and any issues identified by external regulators.
- To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology.
Major Challenges
- Ensuring KYC due diligence reviews are undertaken to the required quality and detail on a timely basis.
- Working effectively with key stakeholders using strong influencing skills to ensure mutually satisfactory resolution of key issues and the respective responsibilities are understood and discharged.
- Working in a pressurized, time-sensitive and changing environment
- Sound knowledge of financial regulatory requirements.
- Ability to interpret complex changes process and assess impact.
Typical KPIs and Targets
Support provided for individual projects, including:
- MI; optimal workload allocation; team structure updated for necessary changes; training; necessary BAU transitions
- Positive documented feedback from Business stakeholders.
- Timely and pragmatic escalation of issues and collaborative approach to resolving open matters together with Business.
- Timely communication of progress.
- Escalations raised effectively and ultimately open issues resolved.
Effective communication and cooperation with various stakeholders, including production, as evidenced in the feedback.
- Production staff approriately selected to match specific project needs.
- Trainining coordinated and delivered to production teams.
Successful teamwork evidenced through feedback, including feedback from production.
- Management Information regularly produced and support provided to the Delivery Manager to analyze the MI.
- Project roadblocks effectively communicated to allow timely delivery.
Internal control and compliance standards adhered to as demonstrated through Internal Audit exams, Compliance feedback, completion of mandatory training, etc.
Role Context
- GBM Onboarding and Client Management Services (OCMS) is responsible for coordinating and managing all client onboarding, due diligence and exit processes and services across the global business of the bank. OCMS collaborates with relevant service providers, including Know Your Customer Services, the Client Documentation Group, Credit Services, Entity Maintenance, Account Maintenance and Service Delivery, enabling OCMS to deliver a seamless client experience across onboarding, due diligence and exits.
- The specific project portfolio will include projects where applicable compliance/regulatory or internal elements, such as missing/incomplete KYC, require remediation.
Observation of Internal Controls (Compliance Policy / FIM requirements)
- Maintains internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
- To implement the Group compliance policy locally by containing compliance risk in liaison with the Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.
Role Dimensions
This support function relates to the US remediation book of work which is inherently subject to change as to the size of each project as well as the number of projects. As of July 2013, there are less than 10 projects in total with offshore production staff in the range of approximately 100 people with two US Delivery Managers overseeing this book of work onshore. Also see Organizational Chart section below.
Knowledge Experience / Qualifications
- Strong analytical skills.
- Strong interpersonal skills and ability to build and maintain relationships.
- Positive ‘can do’ attitude.
- Pro-active and business orientation with proven ability to prioritize and manage conflicting demands and ability to assess stakeholder needs to improve customer experience and showing resilience under pressure and providing best in class solutions
- Experience in risk management field, and proven ability to support the development of the business activities while robustly
- Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, consultants, technical experts across the whole department and business users.
- Sufficient understanding of KYC, financial regulatory environment and AML risk implications.
- Thorough understanding of legal structures of various client types: financial institutions, corporate, quoted companies, private companies, funds, SPV’s etc.
- Team player and ability to manage people.
- Initiative and the ability to offer new ideas.
- Personal commitment to improving your own knowledge and skills.
- Strong operational and practical knowledge of Excel and Power Point. Microsoft Word, and Access (the latter a plus).
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