Lands? End Shop Sales Consultant

Lands? End Shop Sales Consultant - Raleigh, NC (Triangle)

Job Description This position enhances the experience of our customers and drives profitable sales by delivering proactive sales assistance and support to customers. Job Responsibilities: ? Sales per hour (SPH) goals will be assigned for each working shift. Client building and consumer outreach will be necessary to maintain and exceed these goals ? Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities ? Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs ? Maintains knowledge of Lands? End and Sears website navigation and leverages this option for customer solutions when the product is not available in the store ? Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures ? Maintains knowledge of Lands? End products and services, along with current fashion trends to enhance level of customer service and generate sales ? Under the direction of the Lands? End Lead and/or the Softlines ASM, merchandises the sales floor in accordance with Lands? End brand standards; adjusts presentations based on sell-through and/or other factors while still maintaining a brand appropriate look ? Responsible for fitting room support and store recovery ? Performs markdown and other promotional activities as needed ? Responsible for stock replenishment, stockroom organization and adhering to visual brand standards. Responsibilities/Skills/Experience Requirements Qualifications: ? Excellent selling skills ? Ability to communicate effectively with customers and fellow employees ? Ability to receive feedback and take action when appropriate ? Ability to follow written and verbal instruction and meet deadlines on projects/tasks ? Previous experience in retail strongly preferred ? Availability and flexibility to work varied hours to support the needs of the business ? Skilled in website navigation, interest and working knowledge of social networking sites ? Community outreach/networking connections a plus