Law Firm Helpdesk Support Job in New York, New York US
Law Firm Helpdesk Support
Law Firm Helpdesk Support Print E-mail Why Work for TEKsystems With 5,500 clients and over 70,000 consultants deployed annually, we offer our IT consultants a bigger network and better opportunities. Through our proprietary Consultant Placement Process, we also provide personalized career services, placing you in the positions you want and keeping you consistently employed in roles that advance your career. Job Description Job Classification: Contract -**MUST BE OPEN FOR 1st,2nd, and 3rd shifts AND/OR SATURDAYS*** -**CANDIDATES MUST COME FROM LARGE ENTERPRISE LAWFIRM/FINANCIAL/CORPORATE ENVIRONMENTS*** Our well established law firm in NYC is looking for multiple help desk analysts to support hundreds of attorneys in a dynamic and prestigious environment. Our client recently moved to Windows 7 from Windows XP. Right now they are experiencing a much higher call volume from the migration and will need to bring on 2 new Help Desk Analysts. The qualified candidate must have 5+ years in customer support with very good personality, be able to handle pressure and service high level attorneys on the phone with diplomacy. 100% phone support Top 3 Skills: 1. Windows 7, Office 2010, Outlook 2010 (word excel formatting) 2. Citrix, purely front end experience (ex: recovering a document) 3. VPN remote support (troubleshooting wireless connection) 4. Good exposure to a ticketing system PLUSES: -*iManage or any other DMS system is a plus -*Our client has some high profile users with MAC, the candidate does not need in depth knowledge but needs to be comfortable with MAC set up, print cues, etc. Candidates must be extremely professional and strong command of trouble shooting OS issues and technologies stated above. Candidates should be available to interview within 48 hours. Join TEKsystems ® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V Requirements Windows 7, Windows XP, Office 2003-2010, Citrix, VPN, iManage, Outlook, Excel, Word, Powerpoint, Ticketing System, Document Management System, Windows XP