LEAD / ASSIST TECHNICIANS- Boston Job in Boston, Massachusetts US

LEAD / ASSIST TECHNICIANS- Boston

OVERVIEW:

CompuCom is looking for Lead Technicians as well as Assist Technicians for onsite installation of a major account for CompuCom. The Technicians will provide installation, of hardware and software in a retail store environment. Leveraging best practices, tested technologies and experience, the Technicians will ensure high availability, efficiency and security to all access devices. The Technicians must be available for shift coverage and staggered start times.

Responsibilities:

* Install, configure and upgrade (IMAC) of Access Devices: Personal Computers, Desktops, Blade server, server racks and POS devices, and related peripherals
* Support varied Operating Systems including command line scripting
* Perform back out and recovery duties
* Perform system image and software by utilizing the customer scripts
* Verify software images
* Troubleshoot hardware and software related problems for the end users
* Perform installation break-fix activities providing installation warranty support
* Resolve problems within a identified service level agreement time frame
* Provide end-user training on new installations and answer "how-to" questions
* Maintain hardware sparing inventory requirements
* Perform installation reporting requirements meeting deadlines
* Interface with the customers support desk while performing problem resolution
* Interface with internal and external support desks to obtain technical assistance
* Provide warranty coordination
* Determine users' requirements prior to IMAC performance
* Maintain a high quality clean job site

REQUIREMENTS:

* CompTIA A+ certified for the Lead role
* 2 to 5 years experience as a Desk side Support Technician required
* Demonstrated knowledge Support varied Operating Systems including command line scripting
* Demonstrated knowledge of personal computer hardware installation and configuration
* Demonstrated knowledge of blade server hardware and configuration
* Ethernet network topology experience and TCP/IP proficiency an asset
* Demonstrates great interpersonal skills
* Demonstrates ability to work in a team environment
* Ability and willingness to work shift rotations as required
* Ability to lift up to 50lbs when moving /installing various computer /electronics devices and peripherals
* Experience in retail industry a plus
* MUST have own reliable transportation and a clean driving record
* MUST be willing to commute up to 240 miles per day
* Techs will be working shifts starting work at 3:00am

For more information about career opportunities with CompuCom Excell Data visit www.excell.com. Equal Opportunity Employer