Lead Business Consultant

Lead Business Consultant - VoIP Training and Supplier Coordinator

Lead Business Consultant - VoIP Training and Supplier Coordinator We are seeking an experienced VoIP Training and Supplier Coordinator to join a high performance team who lead the VoIP infrastructureprogram management, planning, analysis and design process. Although this is a technology focused position, it requires extensive interaction with training suppliers, business partners, as well as VoIP professionals. The VoIP Training and Supplier Coordinator develops the training curriculum for our End User communities to include:administrative assistants, doctors, nurses, IT staff, executives, ACD/ Workgroup members, etc. A primary task will be toschedule instructor lead VoIP courses, communicate confirmations and changes,monitor and track instructor quality, and is responsible for all instructor communication.Develop reports with accurate, easy to read, useful information in Excel, Word or PowerPoint. In addition, participates significantly in facilitating and conducting information gathering, structured documentation, presentation of findings and developing action plans accordingly. As a VoIP Training and Supplier Coordinator,you will collaborate with training suppliers, business partners, and solution delivery project teams to: Essential Functions: - Develop VoIP training standards, processes and procedures - Ensure a standardized approach to VoIP phone training across KP - Review and test new training processes - Coordinate business and training processes with various KP departments and external suppliers - Prepare various reports used to monitor and manage VoIP training projects - Review various VoIP related documents for technical and procedural accuracy - Identify the need for instructors within curriculum's - Manage instructor observation process to ensure consistency and quality from training suppliers - Establish metrics and procedures to evaluate the curriculum and instructors - Coordinate and facilitate instructor meetings - Communicate new processes to instructors, including scheduling, invoicing and travel - Establish and apply a system to define availability of instructors, schedule instructors, and to confirm instructor schedules - Communicate all changes (class, course, schedule, etc.) to instructors and business partners - Receive and code invoices - Coordinate on-boarding of contractors and new hires - Record and verify connectivity and network access of contractors and new hires - Record and track KP issued hardware issued to VoIP Engineering and Training contractors - Participates in training to contractors and new hires on KP processes and procedures - Maintain accurate records of invoices received - Assist with managing KP-IT Infrastructure Program VoIP SOW suppliers - Prepare and coordinate meetings, including video conferencing and WebEx meetings - Take meeting minutes and action items Qualifications: Basic Requirements: - Bachelor's degree, or equivalent work experience along with 5+ yearsof working experience inInformation Technology - Demonstrated excellence in analysis, documentation, and presentation tools required - Demonstrated knowledge of and skill in adaptability, oral communication, teamwork, problem solving, coaching, influence, negotiation, results orientation, written communication, planning, project management and analysis - Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to customers, contracted providers, and suppliers - Experience in Word, Excel, PowerPoint required PreferredRequirements: - 2+years of scheduling/logistic experience Knowledge of VoIP fundamentals, VoIP technologies and configuring VoIP networks preferred - Experience in VoIP systems development and/or implementation preferred Note: This position DOES NOT involve the actual training to be performed but to coordinate and manage the VoIP training process across KP