Lead VoIP Principal Engineer / Project Manager Job in Washington 20001, District Of Columbia US
QinetiQ North America delivers aerospace operations and systems, engineering and life-cycle management, IT solutions and services, software, systems network engineering, and missions solutions. Our core offerings include: space engineering, software solutions and enterprise IT, cyber intelligence, systems integration and engineering, training, modeling and simulation, logistics and life-cycle management.
QinetiQ North America is an AA/EEO Employer.
QinetiQ North America's Services Solutions Group is seeking a Principal Voice over IP (VOIP) Engineer for VOIP systems engineering, systems integration and design for our new 5 year Prime VoIP contract with the DOJ located in metro accessible Washington, DC.
With relationships going back 35 years, QinetiQ delivers aerospace operations and systems, engineering and life-cycle management, IT solutions and services, software and systems engineering, and missions solutions. Our core offerings include: space engineering, software solutions and enterprise IT, cyber intelligence, systems integration and engineering, training, modeling and simulation, logistics and life-cycle management.
This diverse DOJ EOUSA Project provides installation, OM Tier 2/3 support and ongoing engineering projects for VoIP phone systems in 250 regional offices throughout the US.
Responsibilities:
This Principal VOIP Engineer has two primary responsibilities: management of OM engineering projects and oversight of Tier 3 engineering support.
In the management of OM engineering projects, the Principal VOIP Engineer will create project plans from client requirements, assign resources, and direct architecture upgrades and system integration of new components. Must act as a hands-on engineer as needed to test new products and features in the lab. Must exhibit an ability to judge situations rationally and objectively, taking into account the necessary facts, information, and company procedures. This role involves oversight of the Core Tier 3 Engineers. Examples of OM engineering projects include:
• Voice Mail and integration with other messaging systems
• ACD for Call Centers
• IP Telephony (VOIP) integration with WAN and LAN groups
• Integration of future technologies, including unified communications, soft phone technology, mobile applications, etc.
• Vendor integration testing, verification and management with all core and edge network elements
• Research and discovery of new features and services that are relevant to the organization
The Principal VOIP Engineer will oversee Tier 3 engineering support by determining severity of Remedy tickets and directing engineering work according to ticket priorities. The Principal VOIP Engineer must also considering risks and viable alternatives of proposed solutions. The selected Principal VOIP Engineer will have the ability and desire to take ownership of support issues and reach successful resolution with customers.
The selected Principal VOIP Engineer will have more than 12 years of information technology and leadership experience with the ability to manage multiple projects and prioritize tasks for delivery in a timely fashion.
Experience must include a minimum of 5 years directly related telecommunications experience.
This individual needs to be an expert in predominant VoIP technologies. This individual needs to have a diverse skill set, working in several areas, including: Internet Service Provider (ISP) networks, Voice protocols, Disaster Recovery, ITIL, and federal enterprise architectures. This individual needs to be highly organized with excellent problem-solving and communication skills, which will allow them to be effective in many roles.
Telecommunications experience must include at least one of: Sylantro, M6 and/or Broadsoft / Broadworks.
Strong client service attributes.
US Citizenship required; Secret security clearance desired. Must be able to pass through background investigation, including a detailed credit check.
Desired:
Edgewater or AudioCodes experience.
Experience with Remedy Ticketing systems;
Experience with a variety of programs, including IP Routing protocols BGP, OSPF, EIGRP, RIP, and TCP/IP;
Experience in a nationwide operations environment;
ACD for Call Centers;
Understanding of Enterprise Architecture Frameworks.
Certified Convergence Technologies Professional (CTP); CCIE - Voice.
Integration of future technologies, including Unified Communications, soft phone technology, mobile applications, Microsoft Lync, etc.;
Vendor integration testing, verification and management with all core and edge network elements.
Experience troubleshooting AcmePacket, AudioCodes, Broadsoft SIP voice desired;
Experience with managing Linux, Sun Solaris, and VMWare server environments; and/or
Knowledge of security best practices;
PMI / PMP; and
ITIL certification preferred.
EDUCATION:
Required: B.S., Information Systems, Computer Science, Engineering or equivalent;
Desired: M.S., Telecommunications, Computer Science, Engineering or equivalent
QinetiQ North America is an AA/EEO Employer.
If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=1419847-1789-9072