Learning and Development Manager Job in Plano, Texas US
Learning and Development Manager
Intuit is a leading software provider of business and financial management solutions for small and mid-sized businesses, consumers, financial institutions and accounting professionals. You probably know us by our flagship products, QuickBooks, Quicken and TurboTax, but that's just the start. We recently acquired Mint.com, and we are taking on exciting challenges, such as SaaS and mobile applications. Over 50 million users, seven million small businesses and 1,600 financial institutions depend on Intuit because we innovate at the crossroads of real customer problems and breakthrough technology. Join us and let your ingenious ideas be heard. Come join Intuit as part of the Accounting Professionals Division (APD) as a Learning and Development Manager. We are looking for creative problem solvers with a passion for innovation to join our team and revolutionize the way the world does business. Position could be located in Plano, TX, Tucson, AZ, or Fredericksburg, VA. Responsibilities: The APD Learning and Development organization enables Intuit's Accounting Professionals Division (APD) Sales, Service and Support organization to achieve its goals by creating learning experiences that provide employees and leaders with the right knowledge and skills needed to empower continuous learning, innovation, and high performance The L and D Manager has the overall responsibility for the success of the learning experiences within APD Sales, Service and Support. The Leader drives business results by partnering with key stakeholders in the business to identify needs and deliver appropriate learning. Is responsible for the development and outcomes of a team of Learning Consultants. Is able to help the team flex between traditional classroom delivery, consultation and modularized online and video content. Applies adult learning theory and instructional design principles in assessment and development of design and content. Partners with vendors and strategic consultants to execute development. Specific responsibilities include: Effectively bringing needed new skills and knowledge to the organization Building and expanding on existing skills Accelerating time to proficiency Owns the strategy, goals and plans for the Learning and Development Team's success and contributes to the organization's strategy and plans. Collaborating with L and D Community of Practice across Intuit, leveraging and sharing best practices to obtain best results for organization Partnering with internal customer organizations to identify and close organizational performance gaps specific to supported areas Managing a high performing team that meets or exceeds critical to quality performance metrics Aligning the team with the business Big Y (outcome) and understanding and fostering relationships across organizational boundaries Maintaining a high level of performance against key business unit goals. Effectively managing resources and understanding impacts and balance. Calibrates performance across teams within their organization. Evaluates team and department level data and trends to drive improvements. Provides suggestions that impact business processes and balances needs of all stakeholders Clearly defining processes with process maps and work flow documentation Implementing process improvements and/or recommendations Building a high-performing, highly-engaged Learning and Development team in alignment with Intuit's True North, Operating Values, and Leadership Success Profile through job definition, talent-based selection and placement, proper tools and information, job skills training, goal setting and on-going communication, motivation, engaging team in key decisions, connecting team members with people, work, and causes, recognition, performance management, performance evaluation, compensation and promotion decisions, developmental needs identification, planning, and coaching, and documentation of employee performance. Qualifications: Talents: Ability to build and sustain highly effective relationships Demonstrates passion and empathy for customers and employees Effective leadership ability Strong developer of people Proven persuasion and influence ability Consistently exhibits a positive outlook Maintains focus to achieve results Customer focused with the highest standards for delivering value exceeding customer expectations Skills and Experience: Excellent written and verbal English skills 2 - 4 years leadership experience in a call center environment or equivalent experience Strong process management and continuous improvement ability including: root cause analysis - demonstrated ability to analyze variables, solicit pertinent missing information, and move to design and execute an action plan A successful track record of autonomy, leadership and self-direction Expert ability in change management, influence and negotiation at all levels of an organization Proficient project management ability Proficient in MS Word, Excel, and PowerPoint Experience with Visio a plus Education / Knowledge: Bachelors Degree in Business, Education, Communication or related field, or equivalent relevant experience Leadership experience in a similar position or position that demonstrates capability to lead teams. Expertise in adult learning theory and facilitation skills. Demonstrated ability to influence and impact people at multiple organizational levels. Strong assessment, prioritization and contracting skills - key stakeholder analysis and ability to set and manage expectations. Demonstrated experience analyzing performance data and applying findings to improve and/or manage individual performance. Thorough understanding of the processes, procedures, and expectations of a technical support or customer support operation Learn more about our award winning workplace and how we give back to our local and global communities. Discover what it is like to be part of a team that rewards taking risks and trying new things. How far can you think? www.intuitcareers.com