Learning Consultant SkillSoft Corporation (San Francisco) Job in San Francisco 94109, California Us
SkillSoft is currently seeking an experienced learning professional to join our Consulting Services Team as a Learning Consultant.
Our Learning Consultants work remotely from home offices.
Ideally we are seeking talent in the San Francisco area for this opportunity.
The SkillSoft Learning Consultant is an industry expert in the implementation of e-Learning solutions.
Learning Consultants consult with clients regarding program development, organizational readiness, marketing strategies, and return on investment.
The Learning Consultants client base will consist of a geographic territory, which also aligns with a specific SkillSoft Regional Sales Team.
Position Responsibilities Include:
Systematically applies the SkillSoft Strategic Implementation Process and is expected to become certified in the process
Support, consult and provide best practices to 20-30 customers within geography of the territory. May be assigned one or more major/global customers within geography
Meet regularly with customers to review business needs, program initiatives, success criteria, goals and value measurement
Works closely with sales team to achieve SkillSoft sales goals and with the client’s e-Learning project team to achieve the agreed upon customer business objectives
Supports SkillSoft sales by ensuring success of client e-learning programs which positions SkillSoft for additional business opportunities
Proactively work with customers to drive utilization using marketing strategies
Provides SkillSoft with a true market differentiator by providing proactive support, consultation and customer satisfaction
Contribute directly to building customer capital, goodwill, and loyalty
Provide presales support as determined by manager within geography of the territory
Preferred Skills and Experience:
Strong knowledge of the e-Learning Industry, with the ability to articulate its features and benefits, including understanding of the customer's business drivers
Strong background in learning and development, with an understanding of talent management, performance management and human resources as they apply to learning implementations and business strategy
Expert product knowledge in SkillSoft content, learning design and technology
Comprehensive understanding of business skills and competency development and their relevance to the organization's training needs. Continually expands knowledge of various business skill content areas as they are incorporated into the SkillSoft library
Good conceptual knowledge of current IT and Desktop technology. Ability to advise clients on IT and Desktop curricula choices, based on the SkillSoft technical library. Keeps up to date on new technology trends and may make recommendations to SkillSoft development on client content needs
Understanding of common web technologies (browsers, HTML, JavaScript, etc.)
Understanding of Internet, Client Server technologies, Internetworking concepts (firewalls, communications protocols, and proxy servers)
Ability to understand and communicate technical concepts to non-technical audiences
Excellent consulting, listening and communication skills, evidenced by the ability to establish working relationships at all levels of the customer project team
Excellent presentation skills, both virtual and live, in large and small group settings
Excellent facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, and listen and question effectively
Excellent written communication skills, demonstrating the ability to write with purpose, clarity, and accuracy
Effective project management and organizational skills, specifically managing multiple concurrent projects
Excellent analytical, problem solving and decision making skills, applied with a solution-focused attitude
Strong self-directed work habits, exhibiting initiative, drive, creativity, self-assurance and professionalism
Excellent teamwork skills and the ability to act as a strategic partner to the client and the sales team
Corporate and/or IT Training, Organizational Development or consulting experience with account management responsibility
Intermediate skills in Word, Outlook, PowerPoint
Advanced skills in MS Excel
EEO Statement: It is the policy of SkillSoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), covered veteran status, genetic information or any other class protected by law.