Learning & Dev Consultant Job in Cleveland, Ohio US
Learning Dev Consultant
Job Description - Learning Dev Consultant (12006136) Job Description Learning Dev Consultant( Job Number: 12006136) Primary Location United States-Ohio-Cleveland Description Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries. The Learning Administrative Manager will be responsible for driving a positive customer experience with Xerox. This position will manage learning programs/experiences for customers. This job will require managing service offerings for customers on time and on budget. The Learning Administrative Manager will coach, manage, and train the day-to-day activities of Learning Administrators and maintain the direct account team and customer interface. In addition, the individual will be required to identify opportunities and develop additional training, process improvements and enhanced customer relationships. Suggested Career Path: Delivery Services Manager, Project Manager, Program Manager, Account Team Manager Key Responsibilities Manages, coaches, and trains the activities of up to 20 Learning Administrators daily. Manages end-to-end Delivery Support for a service line/customer. People Development. Process Improvement. Participates with project team in learning program/experience development and deployment activities. Maintains day-to-day relationship management with vendor. Interacts with account team/customer daily in managing relationships and expectations. Manages and adapts ACS s delivery process to support a service line/customer program experience while maintaining overall consistency. May be required to work flexible schedule as needed. Delivery On Time. Issue Resolution Rapid Cycle Time. Additional Opportunity Recognition Sales Add-on Consistency and Efficiency of Delivery Demonstrated Leadership Knowledge, Skills, and Abilities Bachelor s Degree or 4 years of work experience in lieu of a degree required. 8 or more years of experience in a management capacity within a customer service oriented industry. Must have experience managing and developing diverse work groups including planning, staffing, training, disciplining, and directing. Must have experience managing large teams. Demonstrated ability to develop team members through coaching and mentoring. Thorough understanding of customer service concepts and implementation techniques. Thorough understanding and usage of all communication techniques. Must have proven record of providing superior customer service to individuals and organizations. Must demonstrate ability to add value to customer interactions. Must be able to develop effective relationships with customers and members of other internal departments. Excellent planning and organization skills. Demonstrated leadership abilities. Ability to make sound decisions. ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com