Learning & Development Project Advisor (Call Center Training) Job in Hartford, Connecticut US
We are working with our client to identify a Project Advisor with previous project expertise in Learning Development within a Call Center environment.
Our client is undergoing a time-sensitive project to redesign a 16-week new hire customer call center program. The goal of this initiative is to have new hires on the floor sooner, better trained and more productive. The current program is 16 weeks (11 in classroom and 5 on the job). This redesign will result in a reduction of classroom time and the migration of training content to online and on-the-job modalities. Additionally, content will be redesigned such that self-paced modules will be introduced for on-the-floor training with the overarching goal of increasing proficiency on the floor rather than in the classroom and increasing the types, frequency and duration of both on the job and online learning and reducing classroom time.
Examples of some of the resulting learning modalities, transferred from the classroom, will include mentoring, "buddy system", coaching type learning events as well as a migration to online learning.
In this role you will:
Requirements:
Start Date: 3/30/2012
Duration: Approximately 5 months
Location: Candidates local to the Hartford CT or Albany NY area preferred to attend required onsite meetings. Exceptional nonlocal candidates will also be considered and travel expenses will be covered for required onsite meetings.
To apply, please send a Word version of your resume and a summary of your relevant skills and or experience as they relate to the job requirements to kdedek@clarityconsultants.com
Please make sure to include the Job #5171 in the subject line.
About Us:
Clarity Consultants represents top tier talent in corporate Training and Development. When Fortune 500 firms have Training and Development needs, they call us first! We get new opportunities daily. If the above opportunity is not for you and you are a learning and development professional, please send your resume, along with a brief cover letter listing your experience and skills, to register@clarityconsultants.com
We're Clarity Consultants and we represent a world of opportunities to the best and the brightest Training and Development consultants in the United States. For more info, visit us at www.clarityconsultants.com
Keywords: Project Advisor, Project Manager, PM, Lectora, Captivate