LensCrafters Eyewear Consultant Job in Pembroke Pines, Florida Us

Create exceptional value in the lives of our customers by delivering legendary customer service and crafting perfect quality eyewear in about an hour.  Ensure enthusiastically satisfied customers all the time by performing the key steps of the Sales and Service Process.  To understand and bring to life LensCrafters Core Values.

 

MAJOR DUTIES AND RESPONSIBILITIES

·         Greets customers without delay (within 30 seconds) when they enter the store.  Shows urgency in providing service to customers and satisfying their needs.

·         Determines the reason for the customers visit and explains how to shop at LensCrafters.  Identifies and escorts the customer to the appropriate location in the store. 

·         Is attentive to details; reviews prescriptions and identifies special needs, consulting with Optician when necessary.

·         Performs work accurately and thoroughly despite time pressure and customer volume.  Identifies situations involving unsatisfied customers and acts quickly for resolution.

·         Demonstrates good product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames by using the following tools:

o    Frame Center

o    Accufit

o    Lens Center

·         Assists the customer in selecting frames and lenses that are best suited for their lifestyle, prescription and price needs.  Suggests improvements and recommends solutions to problems.  Reinforces customer’s final selection.

·         Takes time to help the customers and answer questions giving them a better understanding of available options. Shows patience and courtesy to indecisive or hard-to-please customers; offers to track down answers to unfamiliar questions or problems.

·         Strives to achieve Far Exceeds Expectations on all targets set for the following areas:

o    Overall CSAT

o    % to Sales Plan

o    % Controllable Plan

·         Operates the V2k terminal inputting customer and prescription information with accuracy and attention to detail.

·         Accurately operates the V2k cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, C.O.D.s, discounts, insurance and coupons.

·         Explains to the customers that the One Hour processing begins now.

·         Shows customers where to pick-up their glasses and sign-in upon return to the store.

·         Takes pride in the appearance of the store and shows initiative in keeping the displays and inventory clean, attractive and organized.

·         Informs management of potential safety opportunities (i.e. broken tiles, furniture, etc.)

·         Demonstrates safe work practices including the wearing of safety glasses in the lab.

 

KNOWLEDGE AND SKILLS

·         Strong communicator and listener to customers and associates

·         Strong basic math skills (addition, subtraction, multiplication, division)

·         Awareness of current fashion trends

·         Strong inter-personal skills (friendly, caring, patient)

·         Sales skills

·         Knowledge of store merchandise

·         Familiarity with cash register, computers and calculators

 

EDUCATION

·         High School Graduate or equivalent

 

EXPERIENCE

·         Previous experience in customer service, retail or optical preferred

 

WORKING CONDITIONS

·         On feet most of the day

 

LensCrafters provides extensive on the job training and a competitive compensation package. 

For more information visit our website at www.lenscrafters.com.

 

EOE