LensCrafters General Manager Job in Traverse City 49685, Michigan US

The overall mission of the GM is to be a leader within the Luxottica organization, delivering the brand promise and organizations key results through people. 

 

Specifically, the GM is responsible for delivering the stores Top 3 Results by integrating the Brand Story and ensuring flawless execution of the customer experience/behaviors (retail/lab); recruiting and hiring brand-right associates that become long-term associates; and seamlessly linking the doctor and retail functions together. 

 

MAJOR DUTIES AND RESPONSIBILITIES

·         Leads stores associates to deliver the brand story and customer experience through performance management. Establishes clear team objectives and individual goals. Creates a positive culture linked to the corporate culture; identifies what motivates each individual and directs conversations and actions appropriately. 

·         Recruits and selects brand-right Associates; is always on the lookout for promising individuals and cultivates relationships with them.

·         Delivers the top 3 Key Results by inspiring associates to provide the customer experience through developing associate competence and knowledge; and analyzing store financial data.

·         Forecasts staffing needs accurately based on available information and schedules associates accordingly.  Appropriately adjusts staffing levels up or down to meet the business.

·         Ensures all Associates are appropriately trained to delight every customer.

·         Accurately forecast sales monthly, weekly and daily for the purpose of forecasting actual dollar cost to the store PL, and adhering to HTSG.

·         Leads OD business partnerships and co-planning.

·         Follows all company policy and procedures to ensure safety and security of the business.

·         Analyzes store financial data and develops/implements action plans to daily deliver the 3 Key Results.

·         Demonstrates sound judgment in anticipating challenges, problem solving, and seeking the right resources to resolve issues. Reports all appropriate information to Regional Management.

·         Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.

·         Establishes a store culture that embraces diversity and maximizes the learnings from a diverse team.

 

KNOWLEDGE AND SKILLS

·         Comprehensive knowledge from operations, processes and business implications

·         Strong influencing and negotiating skills

·         Team building and management skills

·         Sound judgment

·         Excellent coaching and development skills

·         Problem Solving and decision making skills

·         Interpersonal skills

·         Oral and written communication both up and down

·         Knowledge of current optical theory and merchandise

 

QUALIFICATIONS

·         College degree or equivalent experience

·         4+ Management/supervisory experience

·         A proven track record of delivering the organizations results through people

·         Previous experience in customer service and retail preferred

·         State licensure preferred (where applicable)

·         ABO Certification in non-licensed states preferred

 

LensCrafters provides extensive on the job training and a competitive compensation package.  For more information visit our website at http://www.lenscrafters.com /. 

 

EOE