Lic. Practical Nurse:Temp Pharma Call Center Support Nursing! LPN Job in Ivyland 18974, Pennsylvania US
COMPANY OVERVIEW:
Alliance Healthcare Information is dedicated to providing a best in class communications center, database management and fulfillment services to pharmaceutical and medical device manufacturers, medical advertising agencies and government agencies.
To achieve this, we maintain a staff that is of a higher caliber than is normally required in a teleservices and fulfillment operation. With our commitment to excellence, flexibility and integrity, Alliance manages communication programs for our clients and provides added value through in-depth analysis and continuous improvement.
We have well over a decade of experience in providing a wide array of services, including the following:
-Handling medical information services for pharmaceutical, biotech and medical device organizations
-Reporting adverse events and product quality complaints
-Providing healthcare professional support (nurses, pharmacists etc.) to patients as part of compliance and education programs
-Screening potential participants for clinical trials
-Executing physician office detailing programs
All of this is done within a framework of collaborative teamwork by our staff of dedicated professionals.
To learn more about us, please visit our website: www.alliancehealthinfo.com.
We are part of United Drug PLC.
Located in Dublin, Ireland, United Drug is a diversified, global healthcare services company with interests in contract sales and marketing services, drug wholesaling, medical equipment, packaging and specialist healthcare delivery.
Our Group Partners include:
-Ashfield Healthcare LLC is a US-based specialty contract sales organization—part of the contract sales and marketing services division of United Drug PLC.
-Universal WorldEvents is a leading provider of meeting and event management services to the healthcare industry.
If you dream of working in a rewarding and educational environment where your patient care and problem solving skills are challenged then Alliance Healthcare Information is the place for you.
WHO WE ARE SEEKING:
We are interested in meeting Licensed Practical Nurses for a temporary call center assignment. As part of our team, you will share your abundant medical knowledge with patients, caregivers, and other healthcare professionals in a comfortable, professional office environment.
Our professional atmosphere and pleasant working conditions offer a unique opportunity for you to apply your specialized skills. We’re recipients of the Best Place to Work in Pennsylvania award!
Our employees are the reason for our success. Alliance is dedicated to selecting and retaining talented, motivated and results-oriented people. Alliance's open, collaborative atmosphere and flexible, responsive management team nurture and promote new ideas. We're big on quality and results.
The normal hours of operation are Monday - Friday with 8 hour shifts between 8 AM - 8 PM. We work with you to provide a predictable schedule that allows for planned personal time. The program is expected to last approximately three (3) months in duration; length of the program is to be evaluated on an ongoing basis, and may be adjusted at any time.
You must have a valid PA or NJ license to apply. Complete training will be provided. Our client provides frequent follow up sessions to keep you aware of the latest developments. We invest in your success.
GENERAL JOB OBJECTIVE:
The members of our temporary nurse team will make outbound calls to caregivers of patients with mild to moderate Alzheimer’s disease. The purpose of the calls is to build rapport and provide professional, compassionate and empathetic support to caregivers to help increase their confidence in their caregiving abilities and better cope with common challenges. The nurse team will also respond to inbound calls from enrolled caregivers who may have further questions about coping with their role, or about how to use the prescribed treatment correctly.
Job Responsibilities:
-Respond to medical information inquires from healthcare professionals and caregivers on pharmaceutical programs in an accurate, timely and professional manner.
-Interact with caregivers in a professional, positive and supportive manner
-Effectively communicate the details of the caregiver support program
-Utilize information systems to respond to patient and healthcare professional inquires using external online database tools.
-Recognize and do first line documentation of product quality complaints and adverse events
-Ensure caregiver information is captured and entered correctly into the program database
-Provide feedback to Team/Program leader on a regular basis about key trends or insights learned through interactions with enrolled caregivers, as well as any improvements or suggestions to improve program efficiencies.
-Keep professional licensing/registration current and up to date
Job Requirements:
-Active PA, NJ, or DE Practical Nursing Licensure required
-Previous experience with Alzheimer’s patients and caregivers, either professionally or personally, particularly in the mild to moderate stages of the disease required
-Strong clinical background
-Desire to engage in continual education process
-Excellent verbal and written communication skills; at ease with a wide range of individuals and personalities
-Strong ability to use and learn PC technology
-Strong analytical, troubleshooting, teamwork abilities and demonstrated client focus.
-Outstanding rapport-building skills and counseling capabilities
-Attention to detail in accurately collecting information for online caregiver records and adverse event reports
-Able to absorb pharmaceutical product knowledge and learn new communication skills as required
-Excellent organizational and time management skills
-Proactive thinker who is always looking for ways to improve processes
Feel free to apply by clicking here: https://gethired.com/apply/6c81e308-e843-4599-9a2f-d80e756538c3
If you know someone else that might be interested, please pass this information along.
Thank you, Alliance Healthcare Information, LLC EOE/M/F/D/V
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Alliance Healthcare Information is not accepting unsolicited assistance from search firms for this employment posting. Please, no phone calls or emails. All resumes submitted by search firms to any employee via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Alliance Healthcare Information Inc. No fee will be paid in the event the candidate is hired as a result of the referral or through other means. Resumes without salary requirements will not be considered.
keywords: "LPN" or "Licensed Practical Nurse" or "adverse event" or nursing or nurse, "Alzheimer’s" “clinical" or “medical information" or “drug information" or “pharmaceutical" or "call center” or “telephonic”