Linux System Administrator

 

Rackspace is searching for the best talent to become part of our rapidly growing Linux team who will be responsible for maintaining, diagnosing and administering customer’s solutions using the Linux platform. You will need to apply creative problem-solving techniques to resolve customer's technical issues which can include OS level, web server, database server, applications server, DNS, SMTP or other software issues.  This is also a customer facing role so excellent communication skills and the desire to provide an extremely high level of service to our customers is a must!  You will need to have a good working knowledge of Red Hat Linux and be confident working with Apache, MYSQL and DNS.  A solid understanding of networking principles is essential and technical qualifications (i.e. RHCE, RHCT) are a plus.

 

A Systems Administrator is a key element in providing Fanatical support to our customers and is expected to provide a high level of professional care and technical support over the phone and in support tickets.

As a Systems Administrator you are expected to apply thorough problem-solving techniques toidentify the source of the problem and own the issues through to resolution, whilst keeping the customer up-to-date and reassured with updates over the phone and ticketing system.

 

You will also give advice on best practices or potential pitfalls that you identify and suggest alternatives that may better serve the stability, security and performance of the customer’s solution.

 

Desired Skills Experience

Personal attributes:

 

October 17, 2012 • Posted in: General

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