Litigation Support Specialist Job in Minneapolis 55402, Minnesota Us
Litigation Support Specialist
Position Summary:
The Litigation Support Specialist must work well independently and in a team environment, while dealing with frequent deadlines and multiple priorities. The successful candidate will demonstrate strong leadership and organizational skills and possess the ability to deal courteously and efficiently with attorneys, clients, and administrative and support staff. Must be familiar with standard e-discovery concepts, practices and procedures and have a successful record of experience and judgment of planning and accomplishing goals. Must be willing to collect feedback and information from supervising attorneys and others and incorporate this feedback into work processes. Excellent written and verbal communication skills and ability to work overtime are also required. Position is a timekeeper position with billable hour responsibilities and goals.
Essential Functions:
§ Contribute to a positive team environment by demonstrating a strong work ethic, effectively communicating with others, and proactively anticipating department and user needs.
§ Assist as directed by case team members with e-discovery projects from inception to completion, including data collection, processing, quality control, output deliverables and data management.
§ Update and maintain litigation support image-enabled databases (Summation) and other case-related databases or applications.
§ Evaluate and document user needs, recommend appropriate technology and/or procedural solutions, and implement solutions.
§ Keep abreast of new and emerging technologies, trends, and best practices related to the use of technology in practice management.
§ Serve as a resource and/or work on a team with other members of the IT Department to resolve system and user issues.
§ Provide support to attorneys, paralegals, and other legal professionals in utilizing practice support tools to deliver client services. Possess a customer focus and have a track record of providing the highest level of customer service.
§ Responsible for maintenance and support of a variety of practice support applications and processes, including Summation Enterprise, Summation Iblaze, Trial Director, eCopy, and IPRO.
§ Must understand and be able to demonstrate accurate configuration and setup of processing software per job requirements, compliance with established processes and procedures.
§ Must understand metadata and text extraction, TIFF conversion of files, exception handling, and load file creation, and be able to create and understand custom requirements and validation and solution development.
§ Able to organize and prioritize issues and workload. Good decision maker and proven ability to manage time. Ability to take initiative in handling projects and anticipating what needs to be done. Able to resolve problems quickly, effectively, and diplomatically. Reliable, Flexible, and able to multi-task and adapt to changing priorities.
Requirements: