Live Study Manager Job in East Windsor 08520

Job Description:
PAREXEL International is a growing, fast-paced, global Clinical Research Organization (CRO) that has helped bring to market 49 of the top 50 selling pharmaceuticals. In fact, we have worked with all 10 of the world's top 10 pharmaceutical companies.

Given our breadth of expertise and the trust placed in us by major pharmaceutical companies worldwide, PAREXEL can provide you with a number of career options in Clinical Research that can rarely be found within just one company. In fact, over 25% of the positions opened at PAREXEL are filled by current employees working to advance their skills and careers.

Essential Function
The Live Study Manager (LSM) is an integral member of the Client Services department and provides support and oversight of a study throughout the project lifecycle. The position serves as an operational interface between the client and Perceptive Informatics.

Key Accountabilities
' Participate in study design meetings, along with the Project Manager, Requirements Analyst and project team.
' Provide support to the Project Manager on study related duties during pre go-live activities.
' Responsible for live study support activities including client contact.
' Liaise directly with clients on development and/or live study maintenance issues as needed
' Actively perform Live Project Reviews to identify potential issues and highlight these to relevant internal departments or with the client as needed
' Propose solutions/efficiencies on live study issues
' Actively review Customer Care Operations¿ calls on assigned studies
' Liaise with global and inter-departmental colleagues on study related issues
' Responsible for delivery of study related documents to client within agreed timelines
' Create call flow documentation as necessary
' Lead client acceptance testing process
' Manage the complete project amendment process
' Update specifications and other study related documentation as necessary during maintenance phase of study
' Communicate with clients as necessary on any aspect of study
' Attend investigator meeting as required
'Provide support to Associate LSMs with mentoring.
Customer Service
' Act as client advocate within Perceptive Informatics
' Seek regular feedback from the PM
' Provide regular updates to the PM regarding the performance of live studies
' Ensure adequate and timely responses to all client enquiries and communication
' Understand and appreciate the client's business need

Required Skills Experience
' Bachelor's Degree
' Excellent customer service skills
' High attention to detail
' Ability to work independently and in a team environment
' Excellent verbal and written communication skills
' Client focused approach to work.
' A flexible attitude with respect to work assignments and new learning.
' Ability to manage multiple and varied tasks with enthusiasm and prioritize workload
' Good computer skills, including proficiency with MS Office

RESPOND HERE! Respond immediately by accessing the following
dedicated online response form which will allow you to cut and paste your
resume. This form will go directly and immediately to the
hiring authority for this position. Access the online response form at:
http://sh.webhire.com/servlet/resp/rf?jobid=2609388boardid=749

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