Loan Administration Supervisor Job in West Des Moines, Iowa US
Loan Administration Supervisor
Leads and oversees the daily activities of the Conventional Claims Prepping team and Default Document Support team. Duties including overseeing tasks such as preparation of private investor claim packages, preparing documents to be sent to imaging via hard and soft copy and preparing files to be sent to offsite storage locations. Responsible for hiring, coaching, developing and supervising non-exempt production staff as well as performance management and salary recommendations and weekly one-on-ones. Assist in the training of new and existing staff in departmental procedures and investor guidelines. Reviews and updates departmental procedures and recommends changes to increase timeliness, efficiency and accuracy. Ensures all department productivity/accuracy/timeliness goals are met on a monthly/quarterly/annual basis. Coordinates daily work flow to ensure deadlines are met and workflow issues are minimized. Manages multiple priorities, demonstrates flexibility and implements change in a timely and effective manner. Researches and compiles trends to identify gaps in processes to ensure all business needs and investor needs are met. Basic Qualifications: 3+ years experience in customer service, loan administration, collections, or sales environment. Minimum Qualifications: -- Previous Default experience. -- Previous Supervisory experience. -- Excellent interpersonal skills. -- Ability to meet stringent deadlines. -- Ability to organize, prioritize and multi task. -- Strong attention to detail. Preferred Skills: -- Previous Mortgage Servicing experience. -- Fidelity/MSP/CPI knowledge. -- Previous experience training and developing team members. -- Previous experience using Word, Excel, Access, Power Point, and Visual Basic. -- Completion of a secondary education.