Localisation Project Manager
The Role:
The Project Manager will be involved in all aspects of interfacing with client companies, scheduling and costing review projects, defining process and managing a virtual team of reviewers.
Main Duties Responsibilities:
Ensuring that the client receives superior standards of project management and customer service at all times;
Delivering all projects on time and within budget in accordance with client requirements;
Preparing proposals and quotations;
Tracking and controlling of all costs throughout the entire lifecycle of a project;
Status reporting customized to clients needs;
Provision of business intelligence, quality productivity metrics customized to clients needs;
Running project kick-offs and post-project analysis initiatives;
Hosting conference calls between translators and reviewers;
Working with the client, reviewers and translators on quality improvement initiatives;
Troubleshooting and helping to set standards and processes and continually making recommendations to improve process and maximize efficiencies where possible;
Central handling of queries and support requests;
Capacity planning for internal external resources;
Interacting with reviewers and third party stakeholders;
On-boarding and training new reviewers and measuring their performance.
Requirements:
Degree or Masters in Translation, Business or relevant field;
A minimum of 3 years project management experience working in Localization;
Experience managing a team of onsite and offsite linguists;
Excellent communication and interpersonal skills;
Problem solver with excellent planning and organizational skills;
Excellent attention to detail and customer service skills;
Ability to work under pressure in a deadline driven environment;
Fluent English plus a minimum of 1 other language is advantageous;
Excellent financial awareness, enthusiastic and hard working;
Knowledge of standard CAT packages (Trados, SDLX, Catalyst etc);
Knowledge of GMS systems.