Logistics Account Manager IRC46348 Job in Chicago, Illinois US
Logistics Account Manager IRC46348
Brief Description The primary responsibility of this position is to manage and coordinate customers? freight transportation and distribution needs, occurring in a start up situation. Responsibilities may include: recruiting, training, and managing a team of associates, hands on problem solving with the customer, vendors, carriers, and other support personnel. Operationally, this responsibility entails the management of key factors to include the monitoring and reporting of carrier performance. On an on-going basis, the associate will integrate quality management systems by developing business rules, work processes, and creative methods of re-engineering, which increase overall efficiencies. Detailed Description DUTIES AND RESPONSIBILITIES: 1. Assist in the start-up of new accounts. 2. Analyze and recommend innovative improvements to existing systems, procedures, and issues impacting customers/carriers, focusing efforts on eliminating the root cause of recurring issues. 3. Build a professional relationship with carriers, vendors, customers, and internal Schneider Logistics departments. 4. Act as liaison between Schneider Logistics departments, the customer, and the Account General Manager to ensure all parties understand the requirements and adhere to established timelines. 5. Develop Standard Operating Procedures (SOPs), business rules and work processes for the customer, including communication and transfer of data. 6. Utilize on-line reporting applications. 7. Identify and resolve customer / carrier issues. 8. Communicate customer's service needs clearly and accurately to Account General Manager and other Schneider Logistics associates to assist in new product design, development, testing, and warranty definition. 9. Assist sales team in presenting relevant information to potential customers about the implementation process. 10. Schneider Logistics system integration. 11. Identify and report on Key Factors. 12. Travel to customer locations to gather data, analyze and understand customer problems. (20 - 35%) 13. Integrate Quality Management System into operations functions.