Logistics Operations Analyst Job in Irvine 92612, California US
About ICL
By offering a complete set of logistics management tools developed for the unique needs of the finished vehicle supply chain, ICL is the leading provider of cloud-based solutions for the automotive industry.
Comprehensive functionality, outstanding customer support, and a commitment to provide continuous innovation help set ICL’s MatrixSCM® apart from any other finished vehicle logistics management system.
- Our solutions are designed from the customer’s perspective, and are adapted to the unique demands of the finished automotive transportation process.
- Since 1994, ICL has delivered on our promise of providing the automotive industry robust, feature-rich solutions that work.
- We continuously strive to insure that our products and organization can anticipate your needs and requirements.
- The collective knowledge and experience of our management team provides us the ability to understand a customer’s supply chain from all perspectives.
With a diverse customer base representing 24% of the US new vehicle market, ICL has the solutions and expertise to support even the most complex supply chain.
Job Description
Monitor vehicle logistics systems related to product tracking and freight payment. Analysis of data fed to the system by various logistics partners including ocean ship lines, truck carriers, rail carriers and yard operators. Provide various reports to current customers upon request. Assist with the design and testing for new features added to the system.
Major Functions and Responsibilities:
· Monitor system alerts and reports to insure the operation of the system on a daily basis.
· Provide help desk support to both the customer as well as our customer’s logistics partners.
· Assist account managers and senior analysts with data inquiries as needed.
· Performs application and data analysis when needed; analyzes and reviews report and interface data for accuracy
· Develop test cases using design documents
· Conduct testing and write up all issues found
· Re-testing of issues after fixes are created to confirm testing passes
· Resolves questions and takes appropriate action when requested information is not included
· Perform other duties as assigned
Skills and Knowledge:
· Excellent interpersonal, oral and written communication skills, including the ability to articulate technical information to non-technical users
· Inherent ability to prioritize and work both independently and collaboratively in a fast-paced, complex environment
· Persistent ability to follow-up, bring projects to completion and meet deadlines
· Solid technical knowledge, including relational database architecture and languages such as SQL is desirable
· Solid ability to quickly learn new technologies and their application environment
· Strong analytical skills required, specifically the ability to determine the root cause of an issue and recommend options for correcting it.
· Software testing experience is desirable, but not required.
Experience:
· 0-4 years work experience
· Bachelor’s degree in a technical field, such as Engineering or Computer Science, or a degree in logistics
Software Utilized:
· Database (Access, SQL Server, Oracle, etc.) experience highly desired
· Microsoft Office Suite
· Microsoft Visio