Loss Mitigation Specialist Job in Fort Worth 76161, Texas Us

SCOPE OF JOB:

The Loss Mitigation Specialist will be responsible for reducing delinquency percentages of loans that are 60 days or more delinquent by effective use of approved foreclosure alternatives. 

RESPONSIBILITIES:

·         The specialist will be responsible for adequate collection coverage on the loss mitigation portfolio

·         Once contact is made with a borrower, ensure that all service level requirements have been met on the part of RCS

·         Obtain and analyze borrower financial statements and all other required supporting documentation so that an appropriate alternative can be recommended for the customer             

·         The specialist will then work with each borrower to understand their unique situation, gather all pertinent information, and come to a reasonable resolution that the borrower can meet

·         Responsible for the properly and thoroughly documenting the system of record on any and all collection activity performed on a loan

·         Experience working loan modifications, deeds in lieu, short sales, short and long term repayment plans, and handling second lien issues

·         Responsible for achieving all applicable individual and departmental performance measurements as assigned by management

·         Ability to work in a team-oriented atmosphere where support of other team members is critical to the department’s success

·         Identify potential issues and escalate to management in a timely fashion.

·         Comply with all company policies and procedures

·         Assume responsibility/ownership for meeting department objectives/standards

·         Perform other duties as assigned by management

KNOWLEDGE AND SKILLS:

·         Strong customer service skills in addition to communicate and work with management

·         Ability to organize and prioritize workload

EDUCATION AND EXPERIENCE:

·         High School Diploma or equivalent

·         2+ years in a collections environment

·         Mortgage industry experience is a plus, but not required

·         Experience in foreclosure and bankruptcy are a plus

·         Computer skills; MS- Word, Excel, Outlook, Fiserv a plus 

 

 

PHYSICAL REQUIREMENTS:

·         Sedentary – Primarily sitting.  Walking or standing brief periods. 

·         Computer work at desk, as required and occasionally exerting up to 10 pounds of force