MANAGER– CORRESPONDENCE AND COMPLAINTS recruitment
The Correspondence Complaints Department is responsible for investigation and resolution of investor queries and complaints for all of our clients’ companies across UK, Europe and Asia. The primary goal is to achieve clear outcomes and deliver exceptional client service for investors while ensuring a culture of continuous improvement through root cause analysis.
Core Responsibilities:
- Effect the dealing instructions on behalf of investors for the products outsourced by our management companies.
- To ensure an accurate register, and provide all necessary oversight and control services associated with these products.
- Staff Management.
- Implement, apply and role model the people management activities described in the Global Operations Best Practices Guide for Managers.
- Day to day management of a department.
- Maintain and regularly review issues and action lists for direct reports through monthly one-to-one meetings.
- Develop and maintain positive working relationships with colleagues, external parties and staff in other departments through effective communication.
- Maintain and develop staff morale.
- Ensure Training Plans are in place (including the Learning Wheel) Personal Development.
- Keep up to date with corporate and regulatory requirements.
- Develop and demonstrate effective management and motivational skills.
- Attain Investment Operations Certificate (IOC) qualification or equivalent within 2 years of joining TC scheme (if not already achieved).
- Maintain up to date knowledge of financial services and specific knowledge of legislation and regulations.
- Undertake ad-hoc tasks; carry out duties including deputising, projects and delegated responsibilities Process Management (day to day).
- The job holder will be expected to continually look for re-engineering and process improvement opportunities at a process, client or industry level.
- The job holder will be required to support their Line Managers in representing the department during visits of compliance officers, auditors, Trustees/Depositories, and management companies.
- The job holder will also be expected to participate in various projects affecting the department and to deputise for the manager as necessary.
Core Skills:
- Communication Skills.
- Decision-making and Accountability.
- Flexibility and Adaptability and Managing Risk.
Core Requirements:
- Strong Aptitude for:
- Building Organisational Talent.
- Change Leadership.
- Client Orientation.
- Developing Partnerships.
- Driving Execution.
- Operational Decision Making.
- Global Acumen.
- The role may include travel to offshore locations.
Core-Asset Consulting offer specialist recruitment services to the Investment Banking, Financial Services, Secretarial Support, and Human Resources markets across Scotland.
"People are the core asset of every business"
September 2, 2009
• Tags: Accounting & Finance careers in the UK, MANAGER– CORRESPONDENCE AND COMPLAINTS recruitment • Posted in: Financial