Manager

This Australian icon is undergoing an exciting period of transformation and putting the customer at the centre of everything they do.

As Manager of Customer Experience you will synthesise key data and analysis (Voice of the Customer) and work across the business to identify and deliver associated service improvements. You will have real scope to lead change across multiple SBUs including retail, contact centres, sales force and online - from business case creation to project management and implementation. You will also play a key role in raising the general profile and appreciation of customer experience across the business, working with key stakeholders to build touch point mapping tools that ensure the customer is truly at the heart of every business decision.

Ideally you will come from a senior customer experience role in a similarly large and complex organisation. You will have a proven track record leading large programs of work and delivering on best practice methodologies. It is essential that you have driven improved customer experience across multiple channels and it is therefore likely that you will come from an industry such as Banking, Insurance, Telco, Healthcare or Energy. Above all you will display first class stakeholder management and influencing skills and be an enabler of change.

For more information you can call Malcolm Henderson in our Melbourne office on (03) 9918 0946 quoting Job Reference 51960 or alternatively, apply online below.