Manager
Manager - Litigation Copy / Mail / Hospitality Services
Ricoh IKON | Benefits | Diversity | Recognition Accolades | Training Development Position Information: Location: Cleveland, OH ( Map it! ) Loading map ... Position Type: Legal Legal Admin Management Career Level: At least 5 year(s) Ricoh Americas Corporation is a leading provider of advanced office technology and innovative document imaging products, services and software. IKON Office Solutions, a Ricoh company, leverages the manufacturing and engineering expertise of Ricoh to help companies meet today's complex document workflow demands. Together, we provide end-to-end solutions and one of the industry's broadest portfolios of document management services. We offer the comprehensive benefits package that you would expect from an industry leader, as well as: Health and Group benefits 401(k) with company match Tuition reimbursement Employee Assistance/Work Life program Pretax childcare and healthcare accounts Group auto and home insurance Veterinary insurance Wellness education Manager - Litigation Copy / Mail / Hospitality Services Location: Downtown Cleveland Hours: Must be flexible to work varying scheduled between 7 am - 8 pm, Mon-Fri Position Profile Supervises day-to-day operations and staff of MS sites; 80% of time should be spent in managing duties, no more than 20% in operating production equipment. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. This position has high degree of customer interface. Job Duties and Responsibilities Responsible for effective implementation and management of Ricoh Service Excellence. Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company. Meets quality and deadline standards by the effective use of job scheduling practices. Handles formal contact with the customer on a daily basis in MS and as needed in BDS/LDS. Provides training on workflow and machine operations when necessary. Ensures payroll accuracy by overseeing and correcting all time clock punches. Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance. Increases employee retention by achieving turnover and average tenure goals. Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Improves quality of operations and improves consistency by implementing company performance and operation procedures. Ensures that location is properly staffed by matching employee skills and equipment with production demands. Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. Motivates employees and recognizes their accomplishments in a timely manner. Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality. Completes site reports and other paperwork as necessary. Manages financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement. Responsible for managing PL. Performs other duties as assigned. Qualifications (Education, Experience and Certifications) Requires high school diploma or GED and 5 years of experience in a related field. Requires a minimum of 2 years working in a law firm or working with legal documents. Requires experience in delivering classroom and/or informal training sessions. Requires experience in operation of the most advanced machines, performing complex jobs. Requires experience in setting goals by defining and prioritizing specific, realistic objectives. Remains updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers. We are an Equal Opportunity Employer. M/F/D/V Equal Opportunity Employer, M/F/D/V. Save this job Saved Job (Notes) | Email this job | Printer-Friendly Version See all jobs at this company