MANAGER BUSINESS SYSTEMS ANALYSIS recruitment

The position job responsibilities include:

* Assist with overall Application Managed Service (AMS) vendor management activities

* Ensure AMS Governance is sustained to maintain integrity of the Operate service model

* Work with AMS provider to review project management deliverables and associated SLA's

* Partner with HR Shared Service to improve the service delivery model and communicate accordingly across the AMS provider, business systems analysts, and business / user groups

* Develop managed service improvement targets to enhance partnership and service delivery effectiveness

* Serve as central point of contact across the AMS portfolio for release management, ticket prioritization, and required escalations to ensure business priorities are achieved

* Manage the staff responsible for Help Desk Support escalations for Tier 2 and 3 trouble shoot resolve related activities

* Communicate with the AMS provider, Business Systems Analysts, business/user groups

* Act as the liaison between HR Shared Services, the AMS provider, and functional COE's (Centers of Excellence)

* Manage resources in application support COE and partner with regional HR counterparts as required

* Coordinate resources and activities to achieve maximum expense control and productivity

* Participate in staff performance feedback for resource evaluations

* Identify and resolve issues / risks

* Manage and participate in project activities as required

SKILLS/EXPERIENCE REQUIRED:

Strong managerial expertise working with offshore AMS provider to ensure required level of service is obtained for application production support and minor enhancement activities. Minimum 10 years of experience working with high-profile projects, managing onshore and offshore resources, and experience with HR applications

* 10 or more years of project management experience working with multiple application systems in a Global environment

* Experience working in an outsourced project support environment, managing vendor SLA's and escalations

* Experience working in a Helpdesk environment managing project support tickets using Salesforce.com

* Experience working with multiple parties to prioritize production support tickets and minor enhancements based on business objectives

* Assist in fulfilling SOX and other regulatory compliance policies

* Management of project resources, including business systems analysts, external consultants, and offshore resources

* Strong communication skills, written and oral, expert use of MS Office tools, including PowerPoint, Visio, Excel, and Project

* Supervisory / Management skills

* Relation Management skills

* Attention to detail

* General knowledge of the insurance industry

About Us

American International Group, Inc. (AIG), a world leader in insurance and financial services, is the leading international insurance organization with operations in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional and individual customers through the most extensive worldwide property-casualty and life insurance networks of any insurer. In addition, AIG companies are leading providers of retirement services, financial services and asset management around the world. AIG's common stock is listed on the New York Stock Exchange, as well as the stock exchanges in Ireland and Tokyo.

AIG is an Equal Opportunity Employer